Roofstock

Roofstock

Resident Experience Manager

Dallas, Texas, United States · Junior

No sponsorship$24k-$27kDetected 15 days ago
SwiftProject ManagementProcess ImprovementCommunication

About the role

  • The Resident Experience Manager (RXM) serves as a vital advocate and liaison for residents, overseeing the day-to-day resident journey throughout their lease term.
  • This role is highly customer-driven, focused on creating a positive, seamless, and responsive living experience.

Responsibilities

  • Manage resident requests from initiation to completion using our internal case management system, ensuring tasks are performed in a timely manner.
  • Mentor and support Junior Resident Experience Managers in their roles.
  • We successfully merge our passion for helping investors build wealth through real estate with cutting edge technology that transforms the way they do it.

Requirements

  • 3+ years of experience in the real estate or property management industry, overseeing daily operations of single-family or multi-family rental homes
  • Experience managing budgets, manipulating spreadsheets, and generating financial reports
  • Tech proficiency with Google applications, workflow engines or project management tools, and mobile payment applications
  • Knowledge of local residential real estate laws and regulations
  • Ability to travel, including quarterly overnight visits throughout your assigned territory
  • Must be authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time.
  • Ability and desire to cultivate relationships, deescalate tough situations, and negotiate creative solutions
  • General understanding of leasing, property management, and real estate investing principles
  • Excellent verbal and written communication skills
  • utilization of proper grammar, spelling, and tone
  • Ability to work independently and as part of a cross-functional team, driving projects through to completion
  • Flexible schedule with the ability to work evenings and weekends, as needed
  • Nice to Have

Nice to have

  • Bachelor's degree, real estate license, or trades license
  • Proficiency with property management, inspection, and renovation software (e.g. Yardi, MRI, AppFolio, Onesite, Matterport, Renowalk, and/or Propertyware)
  • This position must be located in Dallas, TX
  • $24.00- $27.00 per hour.
  • Compensation may be adjusted based on experience, skills, and interview performance.

Compensation

  • $24.00- $27.00 per hour.
  • Our compensation reflects several US geographic markets.
  • The base pay for this position represents the expected salary for this position.
  • Ultimately, in determining your pay it will be based on several factors including location, job-related knowledge, skills, experience and other job related factors.
  • Roofstock is a total compensation company; the base salary is only a part of our total compensation package.

Benefits

  • As the leading end-to-end investment platform for single-family rental homes (SFR), our mission is to reinvent the rental housing ecosystem for the benefit of all.
  • Generous PTO Policy
  • Volunteer Time Off
  • Paid Parental Leave
  • Wellness and home office/cell phone subsidies
  • Robust health, dental, vision insurance, and more
  • Competitive & Unique Benefits Package

Equal opportunity

  • Roofstock is an equal opportunity employer.

Visa & Work Authorization

  • Must be authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time.
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This listing is sourced directly from Roofstock's careers page and normalized into a canonical job model.