Marick Mechanical
Service Coordinator SEI
Hiawatha, Iowa
Sponsorship not specifiedDetected 8 days ago
ExcelCustomer SupportCommunicationMicrosoft Office
About the role
- The Service Coordinator's responsibility is to complete intake of customer information and coordinate internally to ensure proper work execution.
Responsibilities
- Create, open, assign, and/or close work order requests
- Review technician descriptions on completed work orders for overall literacy, grammar, and spelling, perform visit reviews
- Maintain service department filing
- Own and maintain service job life cycle within our utilized software
Requirements
- 3 years of customer service experience in a sales/office/corporate setting
- Ability to work as a team player
- Ability to multitask in a fast-paced environment
- Proficiency in Microsoft Word, Excel, & Outlook
- Utilize GPS tracking software to run truck reports, cross reference ticket times, and provide system generated reports when required
Company info
- Work within customer portals to provide quotes and perform follow up calls with customers
- provide customers with the appropriate timing for when the technician will arrive onsite
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This listing is sourced directly from Marick Mechanical's careers page and normalized into a canonical job model.