Shield AI
Staff Reliability and Maintainability Engineer (R5301)
Dallas, Texas · Staff+ · Part-time
Sponsorship not specified$100k-$150kDetected 13 days ago
Data AnalysisData EngineeringSupply ChainProcess ImprovementRecruitingCustomer SupportAvionicsSystems EngineeringRoboticsMechanical DesignAerospace EngineeringElectrical EngineeringPower ElectronicsLeadershipCommunicationProblem Solving
About the role
- Its products include Hivemind autonomy software and V-BAT and X-BAT aircraft.
- For more information, visit www.shield.ai.
- Follow Shield AI on LinkedIn, X, Instagram, and YouTube.
Responsibilities
- Lead engineering investigations for V-BAT field failures, repeat defects, reliability issues, maintainability issues, and complex technical escalations.
- Drive Root Cause and Corrective Action investigations for fielded V-BAT issues, including containment, root cause identification, corrective action planning, verification, and closure.
- Partner with Fleet Support Engineers, Product Engineering, Quality, Manufacturing, Reliability Data Engineering, Supply Chain, and Operations to investigate and resolve fielded system issues.
- Determine whether issues are caused by design, manufacturing, supplier quality, configuration, software, operator use, environmental exposure, maintenance practices, documentation gaps, or system integration effects.
- Lead or support returned material analysis, teardown reviews, bench testing, inspection planning, fault isolation, and failure replication activities.
- Document failure modes, root cause, contributing factors, containment actions, corrective actions, verification plans, and recurrence-prevention measures.
- Drive corrective actions through closure by ensuring actions have owners, due dates, verification methods, and measurable field-improvement outcomes.
- Recommend new tests, inspections, diagnostics, design changes, process changes, maintenance updates, or supplier quality actions to prevent recurrence.
- Support development and improvement of R&M processes, including field failure review, FRACAS, RCCA, reliability growth tracking, maintainability feedback loops, and corrective action management.
- Work with Product Engineering to ensure field-failure findings are translated into design improvements, retrofit plans, software updates, service actions, or configuration changes where appropriate.
Requirements
- Bachelor's degree in Mechanical Engineering, Aerospace Engineering, Electrical Engineering, Systems Engineering, Reliability Engineering, or a related technical discipline, or equivalent practical experience.
- Demonstrated experience leading technical investigations for field failures, repeat defects, hardware issues, system-level issues, or complex product performance problems.
- Experience driving Root Cause and Corrective Action investigations from initial problem statement through containment, root cause, corrective action, verification, and closure.
- Strong ability to analyze hardware, software behavior, logs, test data, returned material, field reports, configuration history, maintenance records, and operational context.
- Familiarity with structured problem-solving and failure-analysis methods such as 5 Whys, fault tree analysis, fishbone diagrams, 8D, FMEA/FMECA, FRACAS, fault isolation, or similar methods.
- Strong technical judgment and problem-solving skills, including the ability to investigate ambiguous field reports, identify likely failure modes, and define practical next steps.
- Ability to convert technical findings into clear corrective actions, verification plans, risk assessments, and product or process improvement recommendations.
- Experience supporting customer-impacting technical issues in aviation, unmanned systems, robotics, defense, manufacturing, aerospace, or complex electromechanical systems.
- Ability to balance engineering rigor, investigation depth, field urgency, customer impact, and fleet-readiness needs.
Nice to have
- Experience with unmanned aircraft systems, aviation sustainment, aerospace manufacturing, defense products, robotics, or deployed hardware systems.
- Experience analyzing aircraft logs, flight data, maintenance data, telemetry, software logs, test results, inspection findings, or returned hardware.
- Familiarity with RCCA, MRB, ECO/ECR processes, configuration management, service bulletins, maintenance releases, retrofit planning, or field service actions.
- Experience supporting fielded products where technical recommendations directly affect readiness, safety, maintainability, or customer operations.
- Experience working in a startup, high-growth, defense technology, aerospace, robotics, or advanced manufacturing environment.
- Advanced degree in Engineering, Reliability Engineering, Systems Engineering, or a related discipline preferred but not required.
- Full-time regular employee offer package:
- Temporary employee offer package:
Compensation
- Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location.
Benefits
- Pay within range listed + Bonus + Benefits + Equity
- Identify reliability and maintainability trends from field failures, repeat defects, maintenance data, test results, and product health indicators.
- Provide technical input to product health reviews, reliability readouts, sustainment reviews, fleet readiness assessments, and leadership updates.
Company info
- Founded in 2015, Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems.
- With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI's technology actively supports operations worldwide.
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