Lake Trust Credit Union

Member Experience Assistant Manager - Contact Center

Brighton, MI, US

Sponsorship not specifiedDetected 48 days ago

LeadershipCommunicationProblem SolvingMentoringAdaptability

About the role

This position is located in Brighton, MI More Than A Job!
To us, our jobs are not just something we do to make a living, it's a way to live.
The worth of our work isn't measured in dollars and cents, it's seen in our communities and felt by the people who believe in us.

Maintain knowledge of products, services, and procedures to effectively service members.
We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle.
This person is agile and thrives on coaching and developing others.
Member Experience Assistant Managers will be an advocate for our members and the communities we serve while helping to reach and exceed Lake Trust goals and implement strategic initiatives.

Perform other duties as required and/or assigned.
Minimum of 1-2 years of supervisory and/or coaching/mentoring experience required or demonstrated leadership ability within the organization.
Ability to maintain high degree of confidentiality and professional demeanor in all situations.

What you'll bring High school diploma required, Associate or Bachelor's degree preferred.

As part of Team Lake Trust, this person will have a strong sense of teamwork and will collaborate with others to empower wellbeing and multiply positive impact.
Work with team to build and deepen member relationships by assisting members on their financial wellbeing journey and offering solutions to advance their success.
Be adaptable and remain flexible in the face of rapidly changing business needs.

Working with an energetic team focused on making our members wildly successful An opportunity to work with others that have your back every step of the way Opportunities to make a difference both inside and outside of our walls Being treated like you are more than the work you do Must be a tech savvy individual who has a high degree of adaptability to adjust quickly to change and priorities.

This listing is sourced directly from Lake Trust Credit Union's careers page and normalized into a canonical job model.