Procomservices
210880 Genesys Call Center Engineer
Durham, NC, United States · Contract
Sponsorship not specifiedDetected 3829 days ago
SQLGCPProject ManagementCRMVendor ManagementTCP/IPCiscoVoIPCommunication
About the role
- Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
- With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Responsibilities
- Genesys 7 or 8 GCP-CIV or Genesys GCP-DIV or Genesys GCP-CVE, Avaya ACS Design-Contact Center or Cisco CCNA certifications or above a plus
- Understanding of IP addressing schemes and VLAN designs.
Requirements
- In-depth knowledge and experience with Avaya ACD(EAS), IVR, CMS, CentreVu, Vectoring deployed on Avaya's Communication Manager platform, AT&T Route IT, Toll free routing with advanced features.
- Experience with Nuance, SpeechWorks, or ScanSoft speech application design and/or development experience desirable, but not mandatory.
- Experience with Siebel CRM integration, VXML programming or SQL/Oracle query languages a plus.
- Strong understanding of networking technologies including; TCP/IP, DHCP, TFTP, VLAN, QoS, VoIP,
- Experience with configuration and implementation of data switches and routers; knowledge of Cisco a plus.
- Experience with such diagnostic tools as Ethereal, PC Anywhere, and NetIQ.
- Proficiency in downloading software, firmware, updates and patches to communications products;
Visa & Work Authorization
- PLEASE NOTE THAT WE ARE NOT ABLE TO WORK WITH CANDIDATES ON H1B VISAS OR CANDIDATES REPRESENTED BY THIRD PARTIES
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This listing is sourced directly from Procomservices's careers page and normalized into a canonical job model.