Gamma
Technical Support Engineer
San Francisco · Full-time
Sponsorship not specified$120k-$165kDetected 254 days ago
Customer SupportZendeskIntercomCommunicationMetabase
About the role
- Your work directly impacts user satisfaction and feeds back into product improvements.
- You'll also proactively monitor user-generated content to identify potential abuse or policy violations, helping keep Gamma a safe and trusted platform.
- Our team has a strong in-office culture and works in person 4-5 days per week in San Francisco.
Responsibilities
- Respond to technical customer inquiries and support escalations via email and chat in Intercom
- Collaborate with engineering and design to surface product improvements and deliver effective solutions
- Build and maintain technical resources including documentation, knowledge base articles, and troubleshooting guides
- Day to day, you'll partner with engineering, design, and product to surface patterns from customer feedback, improve internal support tooling, and help shape how we respond to issues at scale.
Requirements
- 1-2 years of experience in technical customer support or QA for a highly technical product, with strong troubleshooting and analytical skills
- Technical background through a degree, certification, or hands-on experience in support engineering, QA, AI enablement, or software development
- As the technical backbone of Gamma's support team, you'll resolve complex issues and ensure millions of users have an excellent experience with the product.
Nice to have
- Experience at an early-stage startup, or familiarity with tools like Intercom, Zendesk, Metabase, Stripe, Linear, or LaunchDarkly (Nice to have)
Compensation
- The base salary for this full-time position, which spans multiple internal levels depending on qualifications, ranges between $120K - $165K plus benefits & equity.
This listing is sourced directly from Gamma's careers page and normalized into a canonical job model.