Telus Digital

Telus Digital

ServiceNow Quality Engineer

Vancouver, BC

Sponsorship not specifiedDetected 9 days ago
SQLRESTLLMsAgileCustomer SuccessCustomer SupportSeleniumCypressLoad TestingTest AutomationManual TestingAPI TestingCommunicationCollaborationAdaptability

About the role

  • Write clear, well-structured test cases and test scripts using standardized formats with explicit pass/fail criteria, ensuring all test documentation is sprint-ready before development begins.
  • The ServiceNow Quality Engineer (QE) is a hands-on testing and quality assurance role embedded within the ServiceNow platform team.

Responsibilities

  • Own the complete quality assurance strategy for each sprint - from test planning and elaboration through to UAT execution and sign-off - managed entirely within ServiceNow.
  • Define and maintain quality acceptance criteria alongside the development team, ensuring stories are testable before they enter development.
  • Design, develop, and maintain automated test suites using the ServiceNow Automated Test Framework (ATF), including test steps, assertions, and data-driven testing scenarios.
  • Create reusable test components, test data sets, and ATF best practices libraries to improve test efficiency and scalability across multiple sprints and releases.
  • Validate configuration outputs in non-production environments (development, sandbox, UAT) and ensure alignment to approved requirements prior to production promotion.

Requirements

  • Minimum 3-5 years of QA/Testing experience with at least 2 years in an active ServiceNow QA/testing delivery role (not advisory or support only).
  • Hands-on experience with the ServiceNow Automated Test Framework (ATF) including test design, test step creation, assertions, data-driven testing, and test execution - this is a core competency for this role.
  • Proven hands-on experience using the ServiceNow Agile Development (ADM) module for test case management, test execution tracking, defect logging, and sprint-based quality governance.

Nice to have

  • Excellent communication and facilitation skills
  • able to translate testing concepts for business audiences and functional requirements for technical teams
  • comfortable leading UAT sessions with business users.
  • Familiarity with Generative AI tools and demonstrated willingness to incorporate them into day-to-day testing and quality activities.
  • ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS)
  • ITSM or CSM preferred.
  • Familiarity with ServiceNow integration testing including REST/SOAP APIs, Integration Hub, MID Server, and cross-system data validation.
  • Experience in a scaled Agile environment (SAFe or similar) with embedded quality roles.

Benefits

  • Execute and enhance automated test coverage across core modules: IT Service Management (ITSM) and Customer Service Management (CSM) are the primary areas of focus for this role.
  • Perform hands-on manual testing within ServiceNow to validate configuration, identify gaps in automated coverage, and ensure end-to-end quality across all user workflows.

Company info

  • Welcome to TELUS Digital https://www.telusdigital.com/ - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
  • With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization
  • From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
  • Welcome to TELUS Digital https://www.telusdigital.com/ - where innovation drives impact at a global scale.
  • As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
  • Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization
  • ServiceNow QE (Quality Engineer)
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This listing is sourced directly from Telus Digital's careers page and normalized into a canonical job model.