Bland AI
Partner Success Manager
San Francisco
Sponsorship not specifiedDetected 10 days ago
SQLRESTLLMsAgentic AICustomer Success
About the role
- API and integration fluency, including comfort with REST / JSON, logs, SQL, and production systems
- Highly self-directed - does not need heavy management or a fully built playbook to be effective
Responsibilities
- they own and operate the entire voice AI stack in-house - transcription, LLM, and TTS - rather than relying on third-party API providers.
- As partners onboard, launch, and scale their end-customer deployments on Bland, Bland needs a technical post-sales leader to make sure they are enabled quickly, launches stay on track, outcomes are measurable, and technical complexity turns into clean, repeatable execution across the partner network.
- Own the technical post-sale relationship for a portfolio of partners, driving them from onboarding through go-live, adoption, business review, renewal, and expansion
- Build partner enablement plans that map use cases, technical requirements, go-live milestones, KPIs, risks, value realization, and expansion opportunities
- Support renewal cycles either independently or in partnership with AEs / commercial owners
- Experience at a Series A-C company helping build partner success, onboarding, or customer success playbooks from scratch
- Regular partner and customer travel expected
- Identify, evaluate and onboard new service partners
- Ensure partners launch quickly, hit measurable go-live timelines, and see clear ROI from Bland's AI agents
- Diagnose implementation blockers before they become major partner or customer risks
Nice to have
- Strong technical foundation, ideally with CS / engineering exposure or equivalent hands-on technical experience
Compensation
- For large call center operators, each percentage point of resolution Bland drives is worth $500K-$1M+ per year in savings.
Company info
- Partner Success Manager
- About Bland AI
- Bland AI is the voice AI platform built for enterprises with high-volume, complex call center operations.
- Founded by Sobhan Nejad and Isaiah Granet in San Francisco, Bland started by solving the core infrastructure problem that made voice
- Experience owning post-sale success and outcomes for enterprise partners or customers
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This listing is sourced directly from Bland AI's careers page and normalized into a canonical job model.