Openrouter
Scaled Support Specialist
Remote (US)
Sponsorship not specifiedDetected 34 days ago
TypeScriptPythonGitAPI DevelopmentMachine LearningLLMsCustomer SupportPostmanResearchCommunicationProblem Solving
About the role
- You'll encounter issues daily where there is no runbook.
- You'll need to figure it out, often with incomplete information, and usually before anyone else on the team has seen it either.
- If you're the kind of person who reads API changelogs for fun, has strong opinions about error message quality, and gets genuine satisfaction from turning a frustrated developer into a happy one - keep reading.
Responsibilities
- Respond to developer inquiries across support channels (email, Discord, GitHub) with clarity, empathy, and technical precision
- Identify patterns in support requests and advocate internally for documentation improvements, API design changes, or better messages
- Develop deep expertise in OpenRouter's routing logic, fallback behavior, rate limiting, streaming (SSE), and billing systems with minimal hand-holding
- 4+ years in a technical support, developer support, solutions engineering, or similar role - ideally supporting an API or developer tools product
- Experience scaling support operations - e.g., implementing AI-assisted support bots, building internal support dashboards, or creating automated triage workflows
Requirements
- Proficiency in at least one scripting language (Python or TypeScript)
- Experience with AI/ML frameworks like LangChain, LlamaIndex, or Hugging Face
- Experience with observability tools (logging, tracing, metrics)
Compensation
- Competitive compensation, including base salary and equity.
Benefits
- High ownership and autonomy to define how developer education and community scale.
- Opportunity to shape a foundational function at a fast-growing company.
- Competitive compensation, including base salary and equity.
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This listing is sourced directly from Openrouter's careers page and normalized into a canonical job model.