Nestogroup
Représentant bilingue au service à la clientèle / Bilingual Customer Service Representative
Canada
Sponsorship not specifiedDetected 26 days ago
TypeScriptCloud PlatformsCustomer SupportCommunicationCollaborationOrganizational Skills
About the role
- Notre équipe est composée d'experts en technologie qualifiés, de spécialistes hypothécaires attentionnés et d'une équipe marketing diversifiée, tous travaillant ensemble pour mener le changement dans l'industrie hypothécaire.
- Chez nesto, nous sommes fiers de: L'appréciation de nos clients: Ils adorent notre expérience de financement hypothécaire positive, responsabilisante et transparente.
- Nos avis Google: Notre note de 4,5 étoiles parle d'elle-même!
Responsibilities
- Service-First Mindset: Cultivate positive relationships by providing clear, helpful, and professional support for every customer inquiry.
- Detailed Documentation: Maintain high standards of data integrity by recording comprehensive, professional notes within each customer file.
- Unified Support: Contribute to team-wide success through reliable schedule adherence and seamless hand-offs to specialized departments.
- Cultivate positive relationships by providing clear, helpful, and professional support for every customer inquiry.
- Maintain high standards of data integrity by recording comprehensive, professional notes within each customer file.
- We own beautiful offices in across Canada for those who wish to collaborate in-person.
Skills
- Alimentez votre passion pour le service dans un environnement hypothécaire dynamique axé sur le travail d'équipe et l'excellence.
- Rôles et responsabilités:
- Protocoles de sécurité:
- Précision technique:
- Documentation détaillée:
- Maintenir des normes élevées d'intégrité des données en enregistrant des notes complètes et professionnelles dans chaque dossier client.
- Accompagnement numérique:
- Présenter aux clients les avantages de notre portail en ligne, en les aidant pour l'inscription et le dépannage de base.
- Soutien unifié:
- Contribuer au succès de l'équipe par le respect rigoureux des horaires et des transferts fluides vers les départements spécialisés.
- Compétences et qualifications:
- Une (1) année d'expérience en administration de prêts hypothécaires résidentiels, en services financiers ou en centres d'appels.
Benefits
- Benefit from a generous time-off policy including 4 weeks vacation per year.
- Enjoy a premium benefits plan fully paid by nesto, including a top-class insurance plan and unlimited access to telemedicine and mental health service Access to an annual health and wellness budget.
- We are committed to fostering a culture of diversity, equity, inclusion, and belonging, and we strongly encourage women, people of color, LGBTQIA+ individuals, and individuals with disabilities to apply.
- Digital Guidance: Introduce customers to the benefits of our online portal, assisting with registration and basic troubleshooting.
Company info
- Introduce customers to the benefits of our online portal, assisting with registration and basic troubleshooting.
- Diversity & Inclusion At nesto, we believe that creativity and collaboration are the result of a diverse team.
- We are committed to creating a workplace that is inclusive and welcoming to all.
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This listing is sourced directly from Nestogroup's careers page and normalized into a canonical job model.