Jobgether
Deployment Manager, AI Agents
US
Sponsorship not specifiedDetected 1 day ago
Agentic AIComplianceProject ManagementZendeskLeadershipCommunicationProblem Solving
About the role
- This role is ideal for a proactive problem solver who thrives on ownership, ambiguity, and creating scalable processes.
- You will help shape the future of AI-driven customer operations while working with a globally distributed team.
Requirements
- The ideal candidate combines customer operations expertise, strong project management abilities, and enthusiasm for AI-driven solutions.
- 5+ years of experience in customer experience operations, support operations, implementation, SaaS delivery, or CX-focused consulting environments.
- Strong understanding of support operations, including ticket lifecycles, routing logic, automation workflows, and escalation processes.
- Experience in SaaS, e-commerce, or technology-driven customer environments is an asset.
- Data-driven mindset with the ability to analyze operational metrics and identify improvement opportunities.
- Ability to thrive in a fast-paced, distributed, and evolving work environment.
Nice to have
- Experience with helpdesk platforms such as Zendesk, Gorgias, or similar tools is highly preferred.
Skills
- The position combines project leadership, customer experience operations, and AI enablement in a fast-moving technology environment.
- Diagnose operational issues related to helpdesk configuration, ticket routing, automation workflows, and escalation processes.
- Monitor key performance indicators such as automation rates, deflection, and escalation trends to identify improvement opportunities.
- Provide proactive updates, escalate risks, and ensure stakeholders have visibility into progress and blockers.
Compensation
- Competitive salary package with equity or stock grant opportunities.
Benefits
- Competitive salary package with equity or stock grant opportunities.
- Learning and development budget to support professional growth.
- Opportunity to work on products used by leading consumer brands.
Company info
- We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
- Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
- The final decision and next steps (interviews, assessments) are managed by their internal team.
- We appreciate your interest and wish you the best!
- Why Apply Through Jobgether?
- Collaborative global team environment with an async-first culture.
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This listing is sourced directly from Jobgether's careers page and normalized into a canonical job model.