Dealops

Founding Account Manager

San Francisco

Sponsorship not specifiedDetected 8 days ago

Account ManagementCustomer Success

About the role

Once a customer signs, you're the person who makes them successful, sticky, and growing.
This is our first dedicated post-sale hire.
You won't inherit a playbook for renewals, QBRs, or expansion motions, you'll write it.

Founding CS/AM impact - build the playbooks for onboarding, QBRs, and expansion
Customer obsession - partner with Heads of Pricing, RevOps, and Finance to drive real value
Build the upsell and cross-sell motion that grows accounts from first contract to enterprise-wide deployment.
As our Founding Account Manager, you'll own the post-sale relationship with the most innovative AI and enterprise software companies building on Dealops.
You'll own retention, drive expansion, and turn early adopters into champions who can't imagine running pricing without us.
If you've thrived in early-stage, high-ownership roles and are excited to own a book of business from day one while building the systems others will run on, this is your moment.
Drive expansion: Identify whitespace across usage, teams, and use cases. Build the upsell and cross-sell motion that grows accounts from first contract to enterprise-wide deployment.
Collaborate deeply: Work hand-in-hand with GTM, Product, and Engineering to close expansion deals, resolve issues fast, and turn customer feedback into roadmap bets.

3-5 years in a client-facing role such as Account Management, Customer Success, or post-sale ownership at a fast-growing B2B SaaS or AI startup
Proven track record owning retention and expansion, carrying a renewal or NRR/quota number and hitting it
Experience growing mid-market or enterprise accounts and navigating multi-stakeholder relationships across RevOps, Finance, and Sales
Exceptional business intuition and the ability to connect product capabilities to customer outcomes

The shift towards outcome-based, usage-based, and hybrid pricing models has unlocked a $25B+ market, demanding smarter solutions across pricing, deal execution, and sales compensation.

Competitive salary + early stage equity
Medical, dental, vision
Unlimited PTO (really)
Codify what works, onboarding flows, expansion triggers, health scoring, renewal motions, into repeatable systems the team will scale on.
Run QBRs, executive check-ins, and health reviews that keep Dealops embedded in how they operate.
Bonus: Experience with B2B Pricing, CPQ, GTM, or RevOps tools - but attitude and curiosity beat exact background

You'll partner directly with our CEO and GTM lead to define what world-class account management looks like at Dealops and build the foundation for how we retain and grow revenue as we scale.

This listing is sourced directly from Dealops's careers page and normalized into a canonical job model.