Swiftly, Inc.
Customer Training & Adoption Specialist(SaaS)
United States
No sponsorship$105k-$124kDetected 43 days ago
Customer SuccessCustomer SupportCommunicationCollaborationPublic SpeakingWriting
About the role
- Central to this work is structured change management: helping agencies reorient their teams around optimized workflows and realize the full value of Swiftly as a core part of how they do their jobs.
- This role will work closely with Implementation Managers, Account Managers, Solutions Engineers, and Product Managers.
- This is a remote position that will require frequent travel - 8 to 14 trips per year are expected.
Responsibilities
- Create a dynamic training curriculum and change management program
- Design and execute structured change management programs grounded in best practices, helping agencies move beyond onboarding to genuinely reorienting their workflows around Swiftly - so staff adopt it as a core tool for their job functions, not just a new system to learn.
- Deliver personalized training across the customer journey
- Lead internal enablement on new products and features
- Develop and deliver comprehensive training sessions for internal teams - including Implementation Managers, Customer Success Managers, and Account Managers - to ensure deep understanding of new products and features.
- Act as a subject matter expert (SME) for new products and features, providing ongoing support and clarification to internal teams as needed.
- Create resources including (but not limited to): training videos (product-, feature-, or persona-specific), knowledge base articles, and written workflow and standard operating procedure guidance.
- Design and facilitate live webinars and workshops to drive adoption of new features and best practices.
Nice to have
- Strong content writing skills for product knowledge bases
- Tech-savvy and experienced with AI tools
- Experience conducting in-person and virtual training sessions for technical software platforms
- Excellent communication and presentation skills with a customer-centric mindset
- Familiarity with transit technology or public sector software is a plus
Skills
- Ideal candidates encompass the core values of our
- Company Description
- Swiftly is on a mission to help cities move more efficiently.
- The result is better service reliability, increased ridership, and more efficient transit operations.
- About the Professional Services Team
Compensation
- In accordance with pay transparency laws, please see the approximate salary ranges below.
- These ranges represents the anticipated low and high end of the salary and any on-target earnings (if applicable) for this position.
- Actual salaries will vary and are based on a multitude of non-discriminatory factors including final role leveling decisions, a candidate's relevant work experiences/skills, and geographic location.
- Salary is one component of Swiftly's total compensation package, which also includes stock options, competitive benefits, 401(k)/ RRSP matching, a fantastic team and culture, opportunity to have a huge impact, emphasis on professional growth and holistic wellness, and other perks.
- US Salary Range: $105,400- $124,000 USD Canadian Salary Range: $109,880-$129,270 CAD Beyond the Skills: We are looking for candidates who are passionate about mobility, sustainability, or mission-oriented projects that have a significant real-world impact.
- Ideal candidates encompass the core values of our company:
- Competitive salary
Benefits
- Equity compensation for every employee
- Medical, Dental and Vision
- Retirement with Employer Match
- Flexible Spending Account (FSA)
- Home office setup reimbursement
- Monthly cell/internet reimbursement
- Monthly "Be Well" stipend
- Flexible PTO with a recommended minimum
- Flexible work environment
- 12 fully paid weeks of leave for child birth/adoption
Company info
- Team. Together, we are more effective and better supported
- Impact. Drive impact for our customers, our company, and all of our teams
- Diversity. See differing perspectives as ways to address our weaknesses and find new strengths
- Communication. Assume others internally and externally have good intentions
- Feedback. We share feedback because we want each other to grow professionally and personally
- Growth.
- Team. Together, we are more effective and better supported • Impact. Drive impact for our customers, our company, and all of our teams • Diversity. See differing perspectives as ways to address our weaknesses and find new strengths • Communication. Assume others internally and externally have good intentions • Feedback. We share feedback because we want each other to grow professionally and personally • Growth. Foster personal, professional, and company growth
- CSAT scores from post-training and post-webinar surveys
- Qualitative feedback from customers to refine and improve training programs
- Swiftly employees can generally expect to travel 1-2 times a year for in-person company or team offsites.
- As a fully distributed company, we consider these offsites important for cultivating strong relationships across our teams!
- Attending these in-person is expected and encouraged, although we understand everyone has different personal circumstances and we will consider requests for exceptions.
- Customer-facing team members and other specific roles may be expected to travel more frequently.
- We are a truly mission-driven culture that is set to change the world of transit We are an equal opportunity employer - we are committed to a workplace that is as dynamic, diverse, and passionate as the communities we serve.
Visa & Work Authorization
- At this time we are unable to provide Visa sponsorship.
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