Saxbys
Student Cafe Operating Officer (BOSTON UNIVERSITY)
Boston, Massachusetts
Sponsorship not specifiedDetected 50 days ago
ExcelPerformance ManagementCustomer SupportLeadershipProblem SolvingMentoringAdaptability
About the role
- Accepting applications for Fall 2026 and future semesters!
- If this is the type of work that gets you up in the morning, we'd love for you to consider joining our team.
- The Student COO will be offered semesterly to two students.
Responsibilities
- As the Student COO of a Saxbys cafe you will gain invaluable experience developing a team, and managing the financials & business fundamentals of a bustling cafe.
- The People officer will lead on developing schedules and managing team member performance, while the Finance officer will lead on managing cafe orders and inventory.
- What You Will Own
- Build and lead a high-performing team of peers through effective recruiting, training, coaching, and performance management to create a positive work environment that embodies Saxbys' values and culture.
- Drive cafe profitability by managing sales growth, labor costs, inventory, and overall operational efficiency while maintaining Saxbys' high standards for product quality and guest experience.
- Who You Will Support
- Collaborate on strategic initiatives, provide regular updates on cafe performance, and implement feedback to continuously improve operations.
- Generate content for social media, implement local marketing initiatives, and execute promotional campaigns to drive cafe awareness and sales.
Nice to have
- Cafe achieves or exceeds budgeted revenue targets
- Cafe operates at or above budgeted Net Operating Income
- Guest satisfaction metrics consistently above 4.5/5
- Confident Communicator
- Developer of Individual Contributors
- Master of Prioritization
- Adaptable to Change
- Autonomous Problem Solving
Skills
- Join us in our goal to bring our Experiential Learning Platform to college campuses across the country.
Benefits
- While you will have the full support and resources of the Saxbys headquarters team, you will also have unparalleled ownership of the entrepreneurial and operational processes.
- Serve as the face of Saxbys on campus, effectively communicating the company's mission, values, and Experiential Learning Platform to stakeholders, guests, and potential team members.
Company info
- Saxbys® is a hospitality company fueled by our rave-worthy menu, driven by its mission to Make Life Better®, and fiercely dedicated to social impact in the communities it serves.
- But Saxbys greatest resource of all?
- We're not looking for employees: we're looking for teammates.
- We're not hoping to hire you for a job: we're hoping to help build your career.
- We are looking for team members who are passionate about equipping the next generation of leaders and entrepreneurs with the skills they will need to succeed in the future workplace.
- Job purpose: As the Student COO of a Saxbys cafe you will gain invaluable experience developing a team, and managing the financials & business fundamentals of a bustling cafe.
- The two SCOOs will gain experience in all three leadership pillars during their semester, but will be aligned to one of two focuses, People Officer or Financial Officer.
- Team Development: Build and lead a high-performing team of peers through effective recruiting, training, coaching, and performance management to create a positive work environment that embodies Saxbys' values and culture.
- Community Leadership: Establish the cafe as a community cornerstone through exceptional hospitality, meaningful partnerships, and impactful initiatives that demonstrate Saxbys' commitment to making life better.
- Financial Management: Drive cafe profitability by managing sales growth, labor costs, inventory, and overall operational efficiency while maintaining Saxbys' high standards for product quality and guest experience.
- Brand Representation: Serve as the face of Saxbys on campus, effectively communicating the company's mission, values, and Experiential Learning Platform to stakeholders, guests, and potential team members.
- Operations Lead: Collaborate on strategic initiatives, provide regular updates on cafe performance, and implement feedback to continuously improve operations.
- Marketing Team: Generate content for social media, implement local marketing initiatives, and execute promotional campaigns to drive cafe awareness and sales.
- Recruiting Team: Assist in identifying, recruiting, and developing talent for both cafe positions and future Student COO succession planning.
- Who You Will Supervise
- This position will supervise an average of 50 direct reports
- What Success Looks Like
- 30%+ of cafe staff are developed into Team Leads
- Where You Excel
This listing is sourced directly from Saxbys's careers page and normalized into a canonical job model.