Orion180 Insurance Services
Customer Experience Technical Team Lead
Draper, UT
Sponsorship not specifiedDetected 25 days ago
CRMExcelPerformance ManagementCustomer SupportLeadershipCollaborationMentoringMicrosoft Office
About the role
- O rion180 is proud to call three vibrant cities home.
- Our headquarters on Florida's stunning Space Coast in Melbourne offers an exceptional quality of life, with affordable housing, excellent transportation, and close proximity to major cities like Orlando, Tampa, and Miami.
- Our Irving, Texas, office places us in a dynamic center of culture, business, and entertainment, keeping us closely connected to innovation and growth.
Responsibilities
- Supervise, mentor, and support a team of Technical Support Associates supporting AWTOS and PryzmIQ platforms.
- Monitor daily performance across technical support channels and provide real-time coaching focused on troubleshooting, system navigation, and resolution accuracy.
- Our mission is to deliver an exceptional insurance experience through innovative technology, unparalleled customer service, and a comprehensive suite of products.
Requirements
- must be at least 18 years old.
- High school diploma or GED required
- Technical Skills & Knowledge: Strong troubleshooting skills with the ability to diagnose and resolve hardware, software, and connectivity issues (WiFi, mobile apps, device integrations).
- Conduct regular 1:1 meetings, performance reviews, and skill development sessions centered on both technical proficiency and customer interaction.
- While performing general duties for this position, the employee is regularly required to sit, stand, and/or walk around (including the use of stairs).
Nice to have
- Minimum of 2-3 years of experience in technical support, customer support, or a related operational role.
Skills
- Ability to quickly learn new technologies and explain technical concepts to both technical and non-technical users.
- Experience documenting processes, creating job aids, and maintaining technical knowledge bases.
- Proficiency in Microsoft Office tools (especially Excel) for tracking metrics, reporting, and analysis.
Compensation
- Competitive base pay and performance bonuses.
- Career Growth: M entorship, growth tracks, and professional development.
Benefits
- Medical, dental, vision, 401k, paid holidays, PTO and more!
- Our vision is to be the premier global provider of insurance solutions and redefine the insurance industry.
Company info
- Join Our Team & Make an Impact!
- At Orion180, we don't just meet expectations, we exceed them.
- If you're ready to take your career to the next level and be part of a growing, forward-thinking company, apply today!
- At Orion180, we don't just stand out for what we do; we shine because of how we do it.
Equal opportunity
- Equal Opportunity Employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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