Just Appraised Jobs

Customer Engineer

Remote (United States)

Sponsorship not specified$10k-$15kDetected 27 days ago

SQLRESTData EngineeringNLPERPCustomer SuccessCommunicationProblem SolvingPublic SpeakingOrganizational Skills

About the role

The Customer Engineer is responsible for ensuring a successful installation and early adoption of Just Appraised products.
Assess the feasibility of integration approaches based on the customer's existing infrastructure, vendor constraints, and data access limitations.
Scoping & Documentation: Define the expected product functionality and scope Statements of Work (SOW's) with detailed software and configuration specifications.

Design compelling, tailored solutions using the Just Appraised product suite to optimize and streamline customer workflows.
Maintain expert-level knowledge in key product functionality.
Leverage insights and feedback from implementations to lead and champion product enhancements with the broader team.
Closely collaborate with Sales, Implementation Engineering, and Customer Success to coordinate successful and timely launches, including participating in daily stand-ups, kickoff meetings, training, and User Acceptance Testing (UAT).
Proactively manage scope creep and new customer requests during the implementation phase.
Architect Custom Solutions: Design compelling, tailored solutions using the Just Appraised product suite to optimize and streamline customer workflows.

Technical Translation & Communication: Exceptional communication skills (verbal and written) with a proven ability to translate between highly technical and non-technical audiences.
Must be comfortable presenting integration architectures to a county IT team and explaining project timelines to a non-technical stakeholder in the same meeting.
Integration & Systems Thinking: Ability to assess a customer's technical environment and determine a viable integration approach.
Strong user-centered mindset with the ability to effectively relay customer goals and constraints to the internal team.
Project & Risk Management: Proven ability to understand, prioritize, and accurately estimate the level of effort and implications for different project components.
Strong organizational skills and the ability to flag risks to timeline or success criteria, especially when dependencies involve third parties.
Understand when vendor cooperation is required, what level of access or partnership is realistic, and how to find viable paths forward when vendor constraints exist.

Strong understanding of systems and data integration, particularly in environments involving legacy or on-premise software.
Experience with ETL pipelines, RESTful APIs, SFTP-based data exchanges, and database connectivity (SQL, Oracle).
Familiarity with CAMA systems, large ERP platforms, or other domain-specific government software.
Experience navigating third-party vendor ecosystems, including coordinating with external software providers on integration requirements, API access, or data exchange agreements.
Comfort working in environments where integration paths aren't always clean or well- documented, and creative problem-solving is required to bridge systems.

Serve as the end-to-end product-solution owner for each customer installation, maintaining fidelity to the original vision across Sales, Implementation, and Customer Success.

Engage with prospective customers during the Sales process to deeply understand their operational needs, technical environment, and integration landscape, including the third-party software vendors and systems they depend on.
At Just Appraised, we're replacing outdated, manual local government workflows with modern software used by hundreds of government agencies across the United States.
We are looking for a teammate that can partner with customers in the Sales process to gather requirements, architect an ideal solution based on these needs, scope thorough Statements of Work, and oversee the implementation process as the content and product-solutions owner for each customer installation.
Preferred Qualifications Experience delivering technology solutions to local government, property tax administration, or public sector customers.

This listing is sourced directly from Just Appraised Jobs's careers page and normalized into a canonical job model.