Docebo

Manager, Customer Success

Toronto, Ontario · Contract

Sponsorship not specifiedDetected 15 days ago

RESTCompensationCustomer SuccessLeadershipCommunication

About the role

We're shaping the future of learning with a team that isn't afraid to challenge the status quo.
If you're excited by the idea of using AI to make work-life better for real people-you'll feel right at home here.

Collaborate seamlessly with cross-functional allies in Sales, Marketing, and Product to build a unified, frictionless customer ecosystem.
Mentor, guide, and support your team of Customer Success professionals, establishing tailored development plans and conducting thoughtful performance reviews.
Our team is guided by five core values-Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection-that shape everything we do.
You will lead, inspire, and elevate a high-performing team of Customer Success professionals dedicated to driving world-class customer satisfaction, retention, and growth.
Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.

Possess a Bachelor's degree or equivalent practical experience that highlights your business acumen.

Bring 3-5 years of stellar experience leading and inspiring customer-facing teams, ideally within a fast-paced B2B environment.

Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.

Build, standardize, and scale modern processes and methodologies, leveraging top-tier Customer Success platforms to track health metrics and automate operations.
✨ BONUS POINTS
You'll get access to health benefits, so you can get the care you need when you need it.
We're an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place.
DCBO https://www.docebo.inc/home/default.aspx), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process.
If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world.

Foster a deeply customer-centric, collaborative environment that prioritizes knowledge sharing, continuous learning, and the "Docebo Heart."
Hold a proven track record of helping customers smash their business goals, naturally unlocking upsell and cross-sell opportunities.
We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul.
OUR PROMISE TO YOU 😍
Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.
ABOUT DOCEBO 💙
At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide.
At Docebo, we're using AI to change how people learn at work-and we mean actually change it.
Build lasting, strategic relationships with key customers, acting as their executive advisor and ensuring internal alignment to drive ultimate satisfaction.

We are committed to diversity and inclusion in our workforce.
As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities.

s of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under appl

This listing is sourced directly from Docebo's careers page and normalized into a canonical job model.