Zillow
Partner Support Consultant
Remote-USA
Sponsorship not specified$22k-$35kDetected 7 days ago
Outbound SalesCustomer SupportCommunicationTime ManagementAdaptability
About the role
- protecting and strengthening our relationship with them, so they can grow their businesses and achieve their goals
- Consultants work with real estate professionals daily, addressing issues while anticipating our customer's needs and maintaining a high level of integrity and customer service.
- As subject matter experts on Zillow's products, features, and functionality, and strive to resolve their inquiries the first time they contact us
Responsibilities
- These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation.
- We provide world-class support to Zillow's Partners and real estate agents
- We provide support to our Partners Monday-Friday (5 am-5 pm PST); Saturday & Sunday (630 am- 5 pm PST).
- We provide world-class support to Zillow's Partners and real estate agents; protecting and strengthening our relationship with them, so they can grow their businesses and achieve their goals
Requirements
- A reputable internet provider (ISP) is required
- You must have access to:
Nice to have
- 1-2 years working in a contact center and work-from-home environment is preferred
Compensation
- In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $21.60 - $34.60 hourly.
- The base pay range is specific to these locations and may not be applicable to other locations.
Benefits
- In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location.
Company info
- Our Partner Support Team works directly with real estate professionals and internal business partners to provide consultation on Zillow's platform and build a better client experience.
- You will work with a team focused on troubleshooting technical issues, handling billing inquiries, and educating partners on our products and services through a variety of channels, including inbound/outbound calls, chat, and email correspondence.
- Our mission in Partner Support is to anticipate our customer needs during conversations and contacts, providing Outstanding Support and becoming an integral part of our Partners' business.
- The successful candidate will uphold and contribute to achieving our mission.
- This role requires a flexible schedule, and we are looking for individuals that have weekend availability
Visa & Work Authorization
- al employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status
This listing is sourced directly from Zillow's careers page and normalized into a canonical job model.