43North

Floe - Founding Field Operations Lead

Buffalo, USA · Contract

Sponsorship not specifiedDetected 146 days ago

CommunicationCollaboration

About the role

Floe is entering an exciting new phase of growth, transitioning from successful initial installations to scaled deployments across North America.
You will serve as a technical and operational resource for installers, helping guide deployment decisions in real-world conditions, troubleshooting issues on-site, and ensuring installations meet Floe's performance and quality standards.
As Floe grows, you will help transform installations into a more repeatable, well-documented process that contractors can execute more confidently and independently across regions.

Field Deployment & Installation Support Travel nationally to support installations, site assessments, and deployment planning, including occasional short-notice travel.
Validate system functionality, troubleshoot issues, and support commissioning and performance checks.
Conduct site visits to review existing installations, support adjustments, and resolve deployment challenges.
Provide guidance on mounting approaches, routing, fasteners, aesthetics, and installation best practices in collaboration with the internal engineering team, contractors, vendors, and partners.
Installation Standards & Quality Assurance Further develop and maintain installation playbooks, SOPs, checklists, and commissioning protocols.
Support the development of internal QA frameworks to verify installations meet performance and safety requirements.
Contractor Enablement & Training Help identify, vet, and onboard installation partners in new regions.
Support the development of installer training programs, certification frameworks, and partner onboarding resources.
Collaborate with marketing and operations to develop training materials, manuals, videos, and multimedia content.
Conduct in-person and virtual training sessions for contractors, partners, and internal teams.

6-10+ years of experience in roofing, solar, construction, building envelope, HVAC or mechanical systems, field engineering, or related deployment-heavy environments.
Demonstrated experience supporting installations or managing field deployments of technical or infrastructure-related systems.
Strong understanding of job site dynamics and ability to work effectively with contractors, installers, and field teams.
Ability to identify installation risks and recommend practical, field-ready solutions.
Familiarity with construction drawings, installation schematics, and field documentation practices.
Creative and solutions-oriented, with the ability to adapt deployments in the field and provide structured feedback to the engineering and marketing teams.

Floe is a rapidly growing startup that has developed the smart, cost-effective, and eco-friendly solution for managing hazardous ice and snow on roofs and around the building envelope.
Compared to existing solutions, our automated system safely and effectively addresses dangerous buildup while reducing operating costs by >40% and carbon emissions by >99%.
Originally spun out of MIT and Yale and tested with the U.S. Army Corp of Engineers, Floe has been validated at dozens of sites in some of the world's harshest winter environments.
Our technology is trusted by major national retailers, state governments, and large commercial and residential property owners across the US and Canada.
As we scale rapidly and expand into new verticals, we are building a team of talented, mission-driven people who value impact, precision, and integrity.
Our team thrives in a fast-paced, innovative environment and has an excellent results-oriented track record.
We are eager to recruit individuals who are driven, thoughtful problem-solvers and who bring diverse perspectives to our mission.
This role is highly hands-on and field-oriented, working directly with contractors, customers, and internal teams to ensure systems are installed correctly, perform as intended, and can be deployed consistently at scale.
We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment or engagement.

This listing is sourced directly from 43North's careers page and normalized into a canonical job model.