Dynamic Air Solutions
Dispatcher, HVAC Services
Louisville, Kentucky · Contract
Sponsorship not specifiedDetected 4 days ago
Customer SupportCommunicationProblem SolvingMicrosoft Office
About the role
- The HVAC Service Dispatcher with experience coordinating field technicians, managing high-volume service schedules, and optimizing routes for efficiency and customer satisfaction.
- Skilled in HVAC dispatch operations, work order management, customer communication, and real-time scheduling using field service management software.
Responsibilities
- Create, update, and close service tickets in dispatch or field service software.
- Maintain service KPIs such as: On-time arrival rate, First-time fix rate, Customer satisfaction, and Jobs completed per day
Requirements
- High school diploma or GED required
- Ability to remain calm in fast-paced, high-volume environments
- Assist with after-hours or emergency dispatching as required.
- Strong organizational and multitasking skills
- Excellent verbal and written communication skills
- Strong customer service and problem-solving abilities
- Proficient in Microsoft Office and dispatching software [ServiceTitan, FieldEdge, Service Fusion, or similar]
- Medical / Dental / Vision
- PTO + Paid Holidays
- 401(k) with employer match
- Referral Bonuses
Nice to have
- 1-3+ years of dispatching or scheduling experience [HVAC, plumbing, electrical, or field service preferred]
Company info
- Provide appointment confirmations, arrival windows, and updates to customers.
Apply directly at Dynamic Air Solutions →Create a free account for alerts like thisView Dynamic Air Solutions immigration profile
This listing is sourced directly from Dynamic Air Solutions's careers page and normalized into a canonical job model.