UiPath
Technical Account Manager - Retail, Travel, Logistics
Toronto
Sponsorship not specifiedDetected 7 days ago
PythonJavaC++C#PowerShellCode ReviewGitVector DatabasesAWSGCPAzureCloud PlatformsLinuxLLMsRAGAgentic AIAI OrchestrationAccount ManagementForecastingSupply ChainLogisticsInventory ManagementCustomer SuccessCommunication
About the role
- LIFE AT UIPATH The people at UiPath believe in the transformative power of automation to change how the world works.
- We're committed to creating category-leading enterprise software that unleashes that power.
- To make that happen, we need people who are curious, self-propelled, generous, and genuine.
Responsibilities
- Drive platform adoption and usage across your accounts, partnering with Customer Success and Sales to translate utilization trends into engagement plans, expansion opportunities, and stronger business outcomes.
- Conduct design and code reviews for select automations and agentic workflows to reinforce and verify those best practices.
- Collaborate with UiPath Product Support and other subject matter experts to manage, facilitate, communicate, and bring to positive closure escalated support incidents.
- Partner with customer technical teams to help design solutions that connect automation, AI, orchestration, and integrations across their retail, travel, supply chain, and manufacturing systems.
- 3+ years professional experience in a technical customer-facing role, such as Technical Account Management, Solution Architecture, Technical Consulting, or Technical Support.
Requirements
- English fluency is required
- Also, as an employee of UiPath you are required to comply at all times with UiPath's policies that were communicated to you from time to time and that are available on Inside UiPath.
- Maintain a strong understanding of platform adoption and usage across your accounts, using utilization insights to guide engagement and positively influence expansion and renewal outcomes.
Nice to have
- Experience with UiPath Agent Builder, Maestro, AI Center, Document Understanding, Integration Service, or other advanced platform capabilities.
- Familiarity with retail and supply chain operational workflows such as source-to-pay, order-to-cash, inventory management, demand planning, order management, warehouse operations, or fleet/logistics coordination.
- Relevant industry or cloud certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert).
- Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field.
- Maybe you don't tick all the boxes above-but still think you'd be great for the job?
- Go ahead, apply anyway.
- Because we know that experience comes in all shapes and sizes-and passion can't be learned.
- Many of our roles allow for flexibility in when and where work gets done.
Benefits
- Perform technical health checks of your customers' automation and agentic AI programs and environments, identifying risks and opportunities for continuous improvement across technical disciplines.
Company info
- Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of their automation programs-including their transformation from traditional RPA/BPA approaches to agentic automation-to help them achieve their objectives and elevate their line of sight as to what can be achieved.
- Advise customers on how AI agents, LLM-powered workflows, and intelligent decisioning apply to retail, travel, supply chain, and manufacturing use cases-such as source-to-pay and order-to-cash process automation, demand forecasting, inventory optimization, fleet and route planning, and warehouse or fulfillment automation-helping them evaluate where autonomous agents and copilots can create measurable business value
- Guide customers through the transformation of existing RPA and BPA processes into agentic automation, balancing innovation with governance, security, and production reliability.
- Educate and enable your customers' technical stakeholders on UiPath platform best practices relevant to their unique automation pipelines, agentic workflows, program objectives, environments, and constraints.
- Stay current on UiPath's evolving agentic capabilities-including agent builders, orchestration, and MCP-enabled integrations-to guide customers confidently through platform innovation.
- Hands-on exposure to modern AI technologies such as LLMs, RAG (retrieval-augmented generation) architectures, AI agents, vector databases, or GenAI application frameworks, with the ability to translate these concepts for customers transitioning from traditional automation to agentic automation.
- Diplomacy, tact, and poise under pressure when working with customers and partners.
- People who love being part of a fast-moving, fast-thinking growth company.
- You'll serve as a trusted technical advisor from day one, guiding customers through the
This listing is sourced directly from UiPath's careers page and normalized into a canonical job model.