Mtb

Banking Services Operations Associate IV - Retail Servicing Escalations

Millsboro, DE

Sponsorship not specified$21k-$34kDetected 1 day ago

AuditingCustomer SupportResearchLeadershipCommunicationProblem SolvingInternal Audit

About the role

Responds to non-regulatory complaints from various channels including written and email correspondence for mortgage servicing, originations and consumer lending products on behalf of M&T Bank or investors.
Responds to inquiries of a more complex nature that have escalated out of the contact center for resolution.
Fully resolves the complaints and inquiries by discussing resolution via the phone or creating unique written communications to ensure full satisfaction within set service levels.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Promote an environment that supports belonging and reflects the M&T Bank brand.

Proven customer service experience
Proficiency with personal computers as well as pertinent spreadsheet and word processing software
Maintain proficiency in use of multiple pertinent systems and knowledge of Mortgage and Consumer Lending business and product lines.
Knowledge of RESPA requirements
Bachelor's degree

M&T Bank is committed to fair, competitive, and market-informed pay for our employees.
The pay range for this position is $20.55 - $34.25 Hourly (USD).
The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Create written communications to customers.
Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.

This listing is sourced directly from Mtb's careers page and normalized into a canonical job model.