Dorsia
Hospitality Analyst
New York City, NY
Sponsorship not specifiedDetected 2 days ago
SparkCRMIntercomCommunicationAdaptabilityOrganizational Skills
About the role
- As a Hospitality Analyst, you sit at the intersection of member experience, hospitality operations, and restaurant partnerships - serving as the operational backbone of Dorsia's hospitality network.
- The ideal candidate is passionate about hospitality, thrives in a fast-paced, high-accountability environment, and brings a meticulous, customer-centric approach to every interaction.
- Because Dorsia runs on restaurant hours, this role requires flexibility to work some evenings and weekends.
Responsibilities
- Serve as the primary liaison to restaurant partners, aligning on availability, confirmations, and operational needs to maintain strong relationships post-sale.
- Manage the end-to-end reservation process, overseeing that all Dorsia member reservations are confirmed accurately and promptly through proactive, organized operational workflows.
- Ensure each partner and Dorsia member receives a premium, white-glove experience through thoughtful, timely communication.
- Educate and empower restaurant partners to leverage Dorsia's platform effectively and deliver best-in-class service.
- Lead with subject matter expertise and find creative solutions to operational challenges.
- Work cross-functionally to deliver on the needs and feedback of restaurant partners and members.
- Collaborate with internal teams to streamline workflows, improve tools, and align hospitality operations with company goals.
- Maintain Dorsia's premium communication standards, ensuring clarity, warmth, and brand alignment across every interaction.
- Proven ability to manage time-sensitive workflows with precision and accountability.
- Working at Dorsia isn't for everyone-and that's the point. Our culture is designed for builders, not passengers. We move fast, set ambitious standards, and expect people to rise to them. If you have the talent and the drive, this will be a ride to remember.
Requirements
- 1-3 years of experience in hospitality, guest services, operations, or a related field.
Nice to have
- Experience using a helpdesk ticketing system or similar platform - prior experience with Intercom is a plus.
- Prior experience working with restaurants, guest services, or membership-driven experiences is a plus.
- Familiarity with hospitality technology systems or CRM platforms is a plus.
Compensation
- New York Pay Range
- $70,000 - $72,500 USD
Company info
- Dorsia is at the forefront of hospitality-tech innovation, redefining how the world gains access to the most in-demand restaurants, events, and experiences. By fusing cutting-edge technology with the art of luxury hospitality, we empower our members to secure impossible-to-get reservations while providing operators with unprecedented levels of control, visibility, and revenue optimization.
- In 2025, we grew revenue 480% and scaled to 400+ venues across 25 destinations, with the launch of our Culture Calendar extending Dorsia beyond restaurants into the world's most sought-after cultural moments.
- Backed by $54M in funding from investors including Index Ventures, Invus, and Red Sea Ventures, and strategic partners including MoonPay, Major Food Group, and The Dinex Group - Daniel Boulud, we are entering our most consequential phase of growth and reshaping the global hospitality landscape. We're adding exceptional talent to drive what comes next, and that's where you come in.
- Dorsia is at the forefront of hospitality-tech innovation, redefining how the world gains access to the most in-demand restaurants, events, and experiences.
- By fusing cutting-edge technology with the art of luxury hospitality, we empower our members to secure impossible-to-get reservations while providing operators with unprecedented levels of control, visibility, and revenue optimization.
- Backed by $54M in funding from investors including Index Ventures, Invus, and Red Sea Ventures, and strategic partners including MoonPay, Major Food Group, and The Dinex Group - Daniel Boulud, we are entering our most consequential phase of growth and reshaping the global hospitality landscape.
- We're adding exceptional talent to drive what comes next, and that's where you come in.
- At Dorsia, we believe that culture eats strategy.
- We are, unapologetically, a people-first organization.
This listing is sourced directly from Dorsia's careers page and normalized into a canonical job model.