RR Donnelley
First Impression Workflow Coordinator
Los Angeles, CA, United States · Contract
Sponsorship not specifiedDetected 1 day ago
Data AnalysisCustomer SupportCommunicationProblem Solving
About the role
- RRD provides marketing, packaging, print, and business services to the world's most respected brands.
- The company's proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact.
- The salary range for this role at the noted RRD location is $25.00 / hour.
Responsibilities
- Assist the team in completing large or more complex jobs (i.e. large numbers of requests or high volumes of incoming/outgoing activities, expansive administrative support requests)
- Ensure team provides outstanding service to client, while building strong customer relationships.
- Immediately escalate any operational problems or issues to Lead, Supervisor or Manager.
- Conduct and direct quality assurance process to maintain efficient workflow and assure client satisfaction.
- Familiar with procedures supporting service line, such as mail, reprographics, or other administrative support services
- Demonstrates customer service skills needed to maintain effective working relationships with clients and team members through excellent, professional verbal and written communication skills.
- Ability to handle sensitive and/or confidential documents and information.
- Capable of demonstrating exemplary work ethics and professionalism at all times; maintains professional demeanor and composure at all customer service interactions.
Requirements
- Produce required reports on schedule.
- Maintain all logs and reporting documentation as required.
- Must be able to lift up to 50 lbs. on a regular basis.
- Intermediate computer skills required, generally using Microsoft Office.
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This listing is sourced directly from RR Donnelley's careers page and normalized into a canonical job model.