Wmg
Manager, Rights Administration
USA - Los Angeles - 777 S
Sponsorship not specifiedDetected 2 days ago
Data AnalysisAccountingSAPCustomer SupportResearchCommunicationCollaborationProblem Solving
About the role
- The candidate hired to fill this position will be responsible for providing stellar customer service to third parties by responding to their inquiries in a timely manner, either routing them to the appropriate internal party for handling or answering them.
- This role will analyze output from the various royalty and financial systems to respond to questions and communicate results to internal and external departments and clients.
- In this fast-paced environment, you will also get to work with artist management, Label attorneys, and internal finance/accounting personnel.
Responsibilities
- Maintain security protocols by requesting documentation necessary to verify the identity of external inquirers before responding to inquiries;
- Work with internal resources to create new case management and customer service efficiencies, including recommending and facilitating workflow and process improvements where appropriate.
- Provide general support to the legal affairs team, such as by liaising with vendors and appropriate internal parties to ensure new vendors are accurately set up for payment setting up new vendors for payment.
- Manage and prioritize workload to meet or exceed established department productivity and quality expectations and to ensure all inquirers receive responses within established timeframes.
- Additionally, you will support the legal and royalties teams, as well as other internal teams, by conducting research in internal royalty systems and generating or locating the data and information necessary to address their requests.
Requirements
- Experience working in a high-volume customer service environment
- Strong proficiency using Google Workspace applications (including Docs, Sheets, Gmail, and Drive)
- Familiarity with the EROS and SAP computer software -systems
- Ability to rapidly adapt to new and evolving platforms and technologies
- 3+ years of experience working in a position or positions involving the administration and analysis of artist royalties
- Bachelor's degree required
Skills
- Conduct research within internal royalty systems, databases, and files and work with royalty analysts to:
- Respond to royalty-related inquiries from various internal parties (the legal affairs team or otherwise);
- Research, resolve, and remediate internal holds currently in place at both the royalty account and vendor levels.
- Excellent verbal and written communication skills
- Exceptional organizational and independent problem-solving skills
- Have strong digital literacy, including strong data entry and data analysis skills (with an emphasis on accuracy and problem-solving)
Compensation
- $70,304 - $73,000 Annually
Company info
- At Warner Music Group, we're a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members.
- Here, we turn dreams into stardom and audiences into fans.
- We are guided by three core values that underpin everything we do across all our diverse businesses:
- We pursue excellence for our team and our talent.
- Everything in music starts with a leap into the unknown, and we're committed to keeping the faith, acting with integrity, and delivering on our promises.
- WMG is home to a wide range of artists, musicians, and songwriters that fuel our success.
- That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone.
- We encourage applications from people with a wide variety of backgrounds and experiences.
- Consider a career at WMG and get the best of both worlds - an innovative global music company that retains the creative spirit of a nimble independent.
- The Global Catalog Research and Rights Administration Group is a subdivision of Rhino Entertainment Company's Business & Legal Affairs Department and is responsible for researching and advising on WMG's rights to exploit its existing catalog recording assets in response to queries from various WMG label teams, including WMG's Synch and Master Use Licensing groups.
- We work closely with employees in the Business Affairs, Finance, Production, Operations, New Media, and Marketing departments of each label client to fulfill the above-referenced responsibilities for the recordings and records those labels release.
- We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans.
Equal opportunity
- Warner Music Group is an Equal Opportunity Employer.
This listing is sourced directly from Wmg's careers page and normalized into a canonical job model.