OXIO
Junior Mobile Core Support Engineer
Canada · Junior
Sponsorship not specifiedDetected 195 days ago
PythonBashElasticsearchLinuxPrometheusGrafanaOutbound SalesCustomer SupportTCP/IPWireshark5G/LTEVoIPCommunication
About the role
- This is a great opportunity for someone who wants to learn all about mobile telecom networks.
- You will keep the performance of our telecom network at optimum levels by ensuring that network/application problems are detected and corrected according to agreed KPI and SLA.
- We committed to ensuring that all qualified applicants have an equal opportunity to apply for job openings.
Responsibilities
- Working together with worldwide mobile operator engineers to make live tests and perform analysis to find the root cause
- Creating on-demand dashboards to monitor specific metrics or to validate restoring of services after failures
- Technical support to NOC engineers to analyze and solve issues.
- Performs L3-level troubleshooting and resolves or escalates on telecom matters.
- Ability to troubleshoot, document, and assess proper escalation channel and team or group.
Requirements
- Proficiency with Grafana, Prometheus, ElasticSearch
- Ability to work on a 24/7 on-call rotating roster
- 10+ years experience working in a telecom environment doing L3 support or similar roles
- Protocol signalling analysis and troubleshooting in different protocols and interfaces of 2G/3G/4G/VoLTE networks
- Solid understanding of OSI model and TCP/IP networking, both IPv4 and IPv6.
- Analysis of signalling traces using Wireshark
- SS7 signalling network troubleshooting
- Basic Python / Linux / Bash knowledge
- Excellent written and verbal communication skills
- Excellent interpersonal skills
- Proficient English written and spoken
Company info
- We believe that diversity in all its forms drives innovation and creativity, and we strive to create an environment that reflects and celebrates the unique backgrounds, perspectives, and talents of our employees.
- We are dedicated to providing a work environment free from discrimination and harassment.
Equal opportunity
- If you need assistance or an accommodation due to a disability, please contact us at hr@oxio.io for more information.
- equal opportunity to apply for job openings.
This listing is sourced directly from OXIO's careers page and normalized into a canonical job model.