BitGo
Trust Officer
Sioux Falls, South Dakota, United States · Full-time
Sponsorship not specifiedDetected 19 days ago
CommunicationCollaborationProblem Solving
About the role
- BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage.
- Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space.
- As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian, and staking provider, in the world.
Responsibilities
- Manage and oversee the full lifecycle of trust accounts under administration, from onboarding through termination.
- Perform client onboarding reviews (KYC), including identity/document verification, adverse media and sanctions screening, and risk-based assessments.
- Collaborate with Compliance, Legal, and Risk teams to ensure adherence to AML, BSA, and trust company policies during onboarding and account maintenance.
- Maintain strong client relationships by providing responsive service, answering questions, and proactively addressing client needs throughout the customer journey.
- Participate in trust distributions, review of trust documents, and implementation of account-specific instructions (discretionary and directed).
- Maintain up-to-date knowledge of applicable laws, trust regulations, and BitGo products and services.
- Escalate unusual account activity, complex asset types, or document deficiencies to internal stakeholders for review and resolution.
- Proven ability to manage multiple client relationships with urgency, care, and accountability.
Requirements
- Strong attention to detail and proficiency with spreadsheets, document review tools, and onboarding platforms (e.g., Persona).
Nice to have
- Bachelor's Degree.
- An advanced degree or certification preferred.
Skills
- Bachelor's Degree. An advanced degree or certification preferred.
- 4+ years of client-facing experience, with 1+ years in trust administration, wealth management, or financial services.
- Experience conducting KYC reviews and onboarding high-net-worth or institutional clients.
- Working knowledge of regulatory frameworks (BSA/AML, CIP, FATF guidance) and trust acceptance principles.
- Highly effective verbal and written communication skills, including ability to explain complex trust/account concepts to clients.
- Comfort working in a digital-first, fast-paced environment with evolving regulatory expectations.
Compensation
- Perform annual and periodic trust account reviews to ensure compliance, documentation accuracy, and service consistency.
- Competitive base salary, bonus and stock options
Benefits
- Competitive base salary, bonus and stock options
- 100% company paid health insurance for employee, partner and dependents
- Paid parental leave, Paid vacation
- Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution.
- Here are some of the benefits* of working at BitGo:
- Benefits may vary based on location
Company info
- We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world's financial markets.
This listing is sourced directly from BitGo's careers page and normalized into a canonical job model.