Arista Networks

Application Support Engineer

Denver Metropolitan Area, Colorado, United States

Sponsorship not specified$71k-$126kDetected 36 days ago

JavaScriptPythonBashMySQLLinuxRESTOpenAPIHardware DesignPostmanLoad TestingCommunication

About the role

We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world.
We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.

Responsibilities

Document customer communication and recurring technical issues to support product quality programs and product development.
Prior experience of 5+ years working in a Support/Technical Assistance Center (TAC) team
Experience using / building REST clients (curl, postman, python)

Requirements

A strong analytical mind is required, as is the ability to triage.
Experience with REST apis, swagger and JSON
The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case.

Nice to have

Industry certifications preferred.
Prior TAC experience preferred.
Networking knowledge preferred (HTTP, TCP, IP, subnetting)
Familiarity with Javascript a plus.

Skills

Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments.
What sets us apart is our relentless pursuit of innovation.
Who You'll Work With
The TSE works in a non-silo environment, supporting all of Arista's products.
He or she will work directly with both the customer and (when needed) the software and hardware development teams.

Compensation

The new hire base pay for this role has a pay range of $71,000 to $126,000.

Benefits

The pay range provided reflects base pay only and in addition certain roles may also be eligible for discretionary Arista bonuses and equity.
US-based employees are also entitled to benefits including medical, dental, vision, wellbeing, tax savings and income protection.
As we are continually releasing new features and products, a high aptitude for both learning and teaching are required.

Company info

General familiarity with concepts like multi-tenancy, password management, common access issues that customers might have with a cloud service
Quickly assess and understand customers issues and business impact
Ability to reproduce customer reported issues in the lab environment, work with development and QA to verify and fixes before they are rolled out to our customers

Equal opportunity

Arista Networks is an equal opportunity employer.
All your information will be kept confidential according to EEO guidelines.

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This listing is sourced directly from Arista Networks's careers page and normalized into a canonical job model.