Freshworks

HR Operations Manager

San Mateo, CA, United States · Full-time

Sponsorship not specified$133k-$215kDetected 16 days ago

HRISProblem Solving

About the role

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives.
Software is a choice that can make or break a business.
Business software has become a blocker instead of ways to get work done.

Own end-to-end HR operational processes across the employee lifecycle, ensuring timely, accurate, and compliant service delivery.
Drive process standardization and maintain global SOPs while identifying opportunities to simplify, automate, and improve HR operations.
Optimize HR technology (Workday, Freshservice, and related systems) and leverage AI-powered capabilities to streamline workflows, improve self-service, and enhance the employee experience.
Identify opportunities to incorporate AI and automation into HR processes to improve productivity, reduce manual effort, and deliver data-driven insights.
Establish and monitor SLAs, KPIs, and operational metrics to measure performance and drive continuous improvement.
Partner with Payroll to ensure accurate employee data and maintain high standards of HR data integrity.
Support compliance through regular audits and adherence to company policies and regional employment regulations.
Lead or contribute to HR technology, AI, automation, and transformation initiatives, serving as an HR Operations subject matter expert.
Build strong partnerships with HR Business Partners, Centers of Excellence, IT, Legal, and business leaders to deliver scalable HR solutions.
Proven ability to drive process improvements, manage cross-functional projects, and use data and technology to improve service delivery.

Experience with HRIS platforms (Workday preferred), HR case management systems (Freshservice or similar), and HR technology solutions.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities.

We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.

This listing is sourced directly from Freshworks's careers page and normalized into a canonical job model.