Mishimoto
Customer Experience Specialist
Nevada
Sponsorship not specifiedDetected 51 days ago
ExpressCustomer SupportResearchCommunicationProblem SolvingMicrosoft Office
About the role
- About Mishimoto Mishimoto is the flagship brand of Resource Intl., the world leader in performance cooling products, was created for automotive enthusiasts by automotive enthusiasts.
Responsibilities
- Sometimes you're helping a customer troubleshoot the installation of a radiator or helping select the best intercooler for a customer's build.
- An ability to diffuse a frustrated customer's emotion. It is about patience and immediate relationship building.
- It's a gearhead's dream - Design and develop performance automotive products for the car scene.
- The employee discounts rock - Get exclusive access to Mishimoto products and discounts from our partners.
Requirements
- A keen understanding of how automotive systems, namely cooling, work together and a versed knowledge of car part functionality.
- You are comfortable switching gears.
- You are attuned to hear the question behind a question.
- You might not know all the answers but you know how to find and communicate the solution.
- An ability to diffuse a frustrated customer's emotion.
- The faster you can respond to a customer, the happier they'll be.
- Strong Microsoft Office and Internet skills and the ability to learn new software systems quickly.
- You are the voice of Mishimoto.
- Ability to give and receive constructive feedback to ensure the best customer experience possible.
- Occasionally required to stand
Nice to have
- This position offers a base hourly rate plus a generous commission structure!
- Mishimoto is the flagship brand of Resource Intl., the world leader in performance cooling products, was created for automotive enthusiasts by automotive enthusiasts.
- Established in 2005, we have two decades of experience in working toward our goal of providing superior cooling system upgrades.
- Mishimoto has produced a line of upgrades to fit nearly any application including, sport compacts, powersports, trucks, Jeeps, muscle vehicles, daily drivers, and the classics.
Benefits
- The bennies - Medical, dental, vision, paid time off, 401(k) w/ 4% match, disability pay, and life insurance.
- Sit for extended periods of time without being able to leave the work area
- Specific vision abilities required by this job include ability to adjust focus.
Company info
- Find solutions for our customers. "I do not know" is not in our vocabulary. Every interaction ends with a clear resolution of what is going to be done to help the customer.
- Support sales by listening to customers' needs and suggesting appropriate products that will make the enthusiast happy.
- Monitor, research, and respond to industry forums. If an enthusiast voices a concern anywhere online, we want them to know that we are there for them.
- Process warranty claims. Our customers rely on our warranty program
- Find solutions for our customers. "I do not know" is not in our vocabulary.
- Process warranty claims. Our customers rely on our warranty program; we ensure a smooth experience.
- Teaming skills and positivity. We are Team Mishi, we collaborate, and we lift each other up.
Visa & Work Authorization
- ployees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences that people imagine to discr
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This listing is sourced directly from Mishimoto's careers page and normalized into a canonical job model.