Danaher
Order Management Specialist
Vancouver, British Columbia, Canada
Sponsorship not specified$53k-$70kDetected 1 day ago
SalesforceERPCustomer SupportResearchCommunicationProblem SolvingMicrosoft Office
About the role
- Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
- At Cytiva, one of Danaher's 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
- You'll thrive in a culture of belonging where you and your unique viewpoint matter.
Responsibilities
- Work with team members to achieve daily, weekly, and monthly targets understanding that their teams' success is their own success and they share responsibility when their team experiences difficulties
- Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
- May provide quotes, process sales order, document customer complaints, and respond to customer service needs, including shipment, billing and warranty issues, and basic product inquiries.
- May provide in-house training on non-technical customer support.
- We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
Requirements
- 2+ years of experience in customer service
- At least 1 year of related work experience including but not limited to
Nice to have
- Oracle (or similar ERP), Salesforce and MS Office
- Excellent written and verbal communication skills and professional demeanor
- demonstrated computer proficiency
- Strong ability to follow and adhere to procedural guidelines
- aptitude for interpreting customer inquiries/problems
- It would be a plus if you also possess previous experience in:
Compensation
- The annual salary range for this role is $53,000 - $70,000 CAD.
Benefits
- Working at Cytiva means being at the forefront of providing new solutions to transform human health.
Company info
- At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients.
- The Order Management Specialist interacts with customers over the phone or via email to identify needs and determine appropriate action or escalate for further review.
- This position reports to Customer Service Manager, and is part of the Customer Service team located in Vancouver, BC, Canada and will be an on-site role.
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This listing is sourced directly from Danaher's careers page and normalized into a canonical job model.