Lifeworks

Senior Benefits Support Analyst

Toronto, Ontario, Canada · Senior

Sponsorship not specified$45k-$89kDetected 26 days ago

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About the role

TELUS Health is empowering every person to live their healthiest life.
As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations.

Partner with clients as their voice - Act as the liaison between the client and our internal support, configuration, and implementation teams-ensuring client needs are understood and addressed
Support system transitions - Assist clients during platform updates and configuration changes, troubleshoot adoption challenges, and ensure smooth transitions
Build institutional knowledge - Document lessons learned, create Q&A resources, and share knowledge with the team to strengthen our collective expertise
Share your expertise - Support junior team members as you grow into a senior analyst role, mentoring through example and collaborative problem-solving
Drive process improvements - Recognize business process inefficiencies and recommend improvements to streamline client experiences
Occasional after-hours support - Perform business systems testing outside regular business hours as needed
You'll be the expert troubleshooter who helps them solve day-to-day technical and administrative challenges, optimize their use of the platform, and share best practices.
It's support-driven, not implementation-driven.
We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
We don't implement new systems-we maximize the value clients get from their existing platforms through expert troubleshooting, proactive support, and knowledge sharing.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

$44,500 - $89,000 CAD Annual
Actual total compensation will be determined based on factors such as knowledge, skills, performance, and experience.
We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations.
We're open to discussing competitive compensation packages tailored to your experience level and expertise.

Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health.
The TELUS Health Benefits Administration & Operations SaaS Support team empowers clients by solving their day-to-day platform and portal challenges.
We're the trusted troubleshooting experts who ensure our clients' teams can effectively use the benefits tools and platforms they've purchased from us.
Our strength lies in deep benefits domain knowledge, analytical problem-solving, and strategic client partnership.
3+ years of benefits administration, client support, or SaaS support experience - You have deep, hands-on knowledge of benefits operations, client administration challenges, or similar support environments
Our Configuration team builds and implements new benefits systems for clients.
Your SaaS Support team focuses on supporting clients who already own and operate their benefits platforms.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

This listing is sourced directly from Lifeworks's careers page and normalized into a canonical job model.