Docebo

Customer Success Manager, Major

Remote Canada · Contract

Sponsorship not specifiedDetected 16 days ago

RESTExcelCompensationCustomer SuccessTime Management

About the role

We're shaping the future of learning with a team that isn't afraid to challenge the status quo.
If you're excited by the idea of using AI to make work-life better for real people-you'll feel right at home here.

Proactively manage account renewals, mitigate churn risks, and spot organic upsell or cross-sell opportunities that drive mutual business growth.
Partner cross-functionally with internal Docebo teams to deliver a unified customer experience while transforming client success stories into powerful case studies and referrals.
Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other.
With flexibility the rest of the week, it's a balance designed to help everyone do their best work and keep growing.
Our team is guided by five core values-Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection-that shape everything we do.
You possess a deeply empathetic, growth-focused mindset that allows you to build immediate trust, manage customer expectations, and foster long-term partnerships.
Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.

You have a proven track record of helping enterprise clients achieve measurable business outcomes, handle deal-related escalations, and naturally uncover account expansion opportunities.

You bring 5+ years of dedicated B2B Customer Success experience specifically within the SaaS industry, ideally backed by 4+ years of total relevant professional experience.

Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.

BONUS POINTS 🎯
You'll get access to health benefits, so you can get the care you need when you need it.
We're an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place.
Consultation-first approach to deliver best practices, ensuring clients fully maximize and utilize the Docebo LMS to create deeply impactful learning strategies.
OUR TOTAL REWARDS PHILOSOPHY 🎉
DCBO https://www.docebo.inc/home/default.aspx), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process.
If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world.

Move seamlessly between business goals and execution, guiding customers on how to optimize platform configurations for maximum measurable outcomes.
We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul.
OUR PROMISE TO YOU 😍
Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.
ABOUT DOCEBO 💙
At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide.
At Docebo, we're using AI to change how people learn at work-and we mean actually change it.
A willingness and flexibility to travel up to 25% of the time (with advanced notice) to connect with your customers face-to-face.

We are committed to diversity and inclusion in our workforce.
As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities.

s of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under appl

This listing is sourced directly from Docebo's careers page and normalized into a canonical job model.