Jesta I.S.
Technical Support Analyst
Montreal, Quebec
Sponsorship not specifiedDetected 30 days ago
SQLAzureDevOpsJiraConfluenceProcess ImprovementERPCustomer SupportLeadershipCommunicationCollaborationMentoring
About the role
- You will work closely with Development, Product, and QA teams while mentoring team members and contributing to high client satisfaction.
- This is a senior individual‑contributor role with strong technical ownership, leadership influence, and growth opportunities.
Responsibilities
- Provide expert‑level technical support across multiple ERP modules, resolving complex functional, technical, and data‑related issues.
- Write, optimize, and troubleshoot advanced SQL queries, including complex data manipulation and performance tuning.
- Independently analyze, deliver, and validate complex code fixes while ensuring system stability and data integrity.
- Drive Knowledge Base strategy, including documentation standards, training materials, and knowledge‑sharing practices.
- Mentor and coach technical support analysts, providing guidance, technical leadership, and professional development support.
- Lead and participate in client discussions, issue review meetings, and strategic planning sessions.
- Collaborate cross‑functionally with Development, Product, and QA teams to reduce recurring issues and improve product quality.
- Identify, lead, and implement process improvements and automation initiatives within support workflows.
Requirements
- Experience & Knowledge
- 3-5+ years of experience in technical support within enterprise software or SaaS environments
- Strong experience supporting complex ERP systems across multiple functional modules
- Proven ability to independently resolve complex technical and data‑related issues
- Experience collaborating with engineering teams and contributing to product and process improvements
- Lead the resolution of high‑impact, escalated, and critical incidents, including after‑hours support when required.
- Expert‑level SQL skills, including advanced queries, data manipulation, and optimization
- Education
- Bachelor's degree in Computer Science, Information Technology, or equivalent professional experience
- Tools & Technologies
- ERP platforms (Jesta Vision Suite or similar)
- Ticketing and SLA management systems
Skills
- Advanced certifications in SQL, databases, or ERP platforms are an asset
- SQL / relational databases
- Application logs and debugging tools
- Microsoft Copilot and AI‑assisted productivity tools
- Jira, Azure DevOps, Confluence
- Code literacy and technical documentation skills
- Strong prioritization and time‑management skills
Benefits
- Health coverage (medical, dental, disability, and life insurance)
- Wellness program (gym membership reimbursement)
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This listing is sourced directly from Jesta I.S.'s careers page and normalized into a canonical job model.