ChargePoint
Senior Deployment Specialist
US-CA-Remote · Senior
Sponsorship not specified$70k-$95kDetected 5 days ago
LogisticsCustomer SupportCommunicationCollaborationTime ManagementOrganizational Skills
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odds of building a lasting career here
35Risky
Cap-exempt (no lottery)0
Sponsors this role72
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
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from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 6 green-card filings in this occupation, 100% were for a worker who already held the job.
Files H-1B transfers
5 transfer filings in the last year, covering 5 workers. Median labor-condition decision: 820 days. An employer that already files transfers is one that can take over an existing H-1B.
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About the role
- We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.
- Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers.
- Location Remote - North America The base salary range for this role is $70,380 - $95,220 per year.
Responsibilities
- ChargePoint is committed to fostering an inclusive workplace that welcomes and supports all qualified individuals.
Requirements
- Associate's degree or vocational/technical diploma in automotive or electrical technology is accepted when paired with 3-5 years of relevant field experience.
- Proficiency with technical troubleshooting methodologies and software tools.
- Effective time management with the ability to prioritize competing demands.
Nice to have
- Familiarity with commercial AC and DC fast charging hardware systems (highly preferred).
Compensation
- Location Remote - North America The base salary range for this role is $70,380 - $95,220 per year.
Company info
- With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world's leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.
- Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.
- At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.
- Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.
- Own the end-to-end troubleshooting and technical support process for stations that fail to connect, guiding each unit through activation to working status.
- Diagnose and resolve complex activation failures involving cellular connectivity, site-level issues, and hardware defects.
- Coordinate with field technicians, Sales, and Deployment teams to clear punch-list items and escalate persistent hardware defects through engineering tickets.
- Manage all customer escalations via email and phone, delivering prompt, effective resolutions to inquiries and concerns.
- Provide direct phone support during peak call volumes, ensuring station owners receive immediate assistance.
- Proactively communicate station updates and status changes to customers using Salesforce.
- Process Dispatch requests for malfunctioning stations post-activation, coordinating replacements and repairs to maintain uptime while still adhering to company policies.
- Oversee dispatch requests for parts replacement, ensuring timely and accurate delivery of required components.
- Maintain accurate records of customer interactions, technical support activities, and equipment maintenance for full visibility and accountability.
- Collaborate cross-functionally to streamline the deployment process and resolve technical issues efficiently.
- With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality.
- ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world's leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe.
- ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.
- At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome.
- These values guide how we show up every day, align, and work together to build a brighter future for all of us.
- Activation Support Supervisor
- What You Will Be Doing
- The Senior Deployment Specialist plays a critical role in ensuring a seamless experience for new and returning station owners-from initial onboarding through the successful activation and configuration of ChargePoint networked charging stations.
- This position demands a highly organized, proactive professional with strong technical aptitude and genuine enthusiasm for the EV industry.
- What You Will Bring to ChargePoint
- Deployment & Activation
- Customer Support & Escalation Management
- Equipment & Logistics
- Documentation & Collaboration
Equal opportunity
- ChargePoint is an equal opportunity employer.
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This listing is sourced directly from ChargePoint's careers page and normalized into a canonical job model.