Fundraise Up
Solutions Program Manager
USA (EST and CST) - Remote
Sponsorship not specified$130k-$140kDetected 7 days ago
SQLData VisualizationAccessibilityProject ManagementCustomer SuccessCollaboration
About the role
- You are responsible for ensuring that segment specific motions convert into measurable revenue outcomes that improve win rate, deal velocity, expansion conversion, and competitive displacement.
- Workflow Management by Segment - Proactively surface where technical workflows break down and architect programs that fix it.
- Act as the centralized reference for product launches so technical deployment stays consistent across segments while respecting segment-appropriate motions.
Responsibilities
- Prevent methodology drift as each team develops segment-specific nuances.
- Maintain accurate documentation and database systems to ensure accurate insights and solution development.
- Iterate on agent quality, manage rollout of new capabilities, and measure productivity outcomes.
- Strong process design instincts, with the ability to see where work breaks down and build the system that fixes it.
- Demonstrated fluency with AI and automation tooling, and a clear point of view on how to maintain agent quality and measure productivity ROI.
- Strong interpersonal and relationship-building skill, earns trust quickly across teams and ensures new programs and changes are well-received.
Requirements
- SQL proficiency and working knowledge of a BI tool (Looker, Tableau, or equivalent).
- A finisher mindset with a high degree of ownership and the ability to manage competing priorities with precision.
- Exceptional project management skills with the ability to architect structure within ambiguous, fast-paced environments.
Nice to have
- 5+ years of experience in Program Management, Business Operations, or Strategy, ideally within a SaaS Solutions Engineering, Sales Engineering, or Customer Success organization.
- Change management experience, ideally supporting an organization through a significant operating transition.
Compensation
- OTE: $130K - 140K
- Final compensation will be determined based on relevant experience, skills, qualifications, alignment with the role's requirements and location.
- Annual professional development stipend to support your growth (e.g., workshops, courses, and seminars).
Benefits
- Health, Dental, and Vision insurance covered at 100% for employees, 80% for employee plus dependents, and 70% for employees plus family.
- FSA and HSA Spending Account.
- 20 days of vacation, 5 sick days, 11 company holidays plus an additional 1 floating holiday.
- 100% Company-paid short-term disability, long-term disability, basic life insurance and AD&D.
- Paid parental leave (12 weeks for primary caregivers / 6 weeks for secondary caregivers).
- Annual professional development stipend to support your growth (e.g., workshops, courses, and seminars).
- Charitable giving program and paid volunteer time off with registered non-profits.
- Generous home office stipend to support your remote workspace.
Equal opportunity
- We are an equal opportunity employer.
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This listing is sourced directly from Fundraise Up's careers page and normalized into a canonical job model.