Envista

Installation and Database Specialist

USA - Quakertown - Dental Imaging Technologies Corp

Sponsorship not specifiedDetected 12 days ago

Project ManagementCRMSalesProcess ImprovementRecruitingHRCustomer SupportTCP/IPDNSCommunicationCritical ThinkingMicrosoft Office

About the role

The ideal candidate is solution-obsessed, customer-driven, and highly motivated.

Primary technical resource to interface with the customer's IT Staff and Dealer Partners for DTX Studio software installations.
Partners with North America Subject Matter Experts (SMEs) for any technical escalations
Collaborates with the NA DEXIS Technical Support and Field Service teams to address DEXIS software and hardware issues while ensuring the customer sees all as one team.
Performs database migration services to move patient data from one imaging database to another
Performs practice management ID renumbers to an existing database.
Mentor and support technical and how to implement inquiries related to database services and DTX Studio software installations.
Document all work and communications under the customer's account in CRM.

In addition, this role requires a candidate with a history of continuous improvement in work processes and the ability to use critical thinking to solve unique customer situations.
2+ years of experience in providing customer-centric solutions to drive issue resolution.
2+ years of experience in troubleshooting network environments IE, TCP/IP, LAN, DNS, Client/Server configuration, user permissions
1-2 years of experience supporting Windows and Mac OS environments
Associate or bachelor's degree.
Proficiency in Microsoft Office Suite
Proficiency in DTX Studio Clinic customer support

Imaging database services include migrations from an existing database to a new one.

At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.
The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.
$28.70 - $29.70 per hour
Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs.

The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/ compliance/posters/pdf/eeopost.pdf.
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate.
Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.
An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening.
Provide high-level customer-centric interactions to internal and external customers, communicate proactively with all stakeholders, and address concerns with urgency.

This listing is sourced directly from Envista's careers page and normalized into a canonical job model.