Mintlify
Head of Technical Support
San Francisco · Mid · Full-time
Stay score
odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
This range already reaches Level IV — the maximum four lottery entries.
DOL prevailing wage, 2026-27 wage year · Network and Computer Systems Administrators (15-1244) · San Francisco-Oakland-Fremont, CA. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
No reports yet — be the first to help the next applicant.
About the role
- - Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch.
- - Small team, huge impact: We recently passed 65 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory.
Responsibilities
- Own critical escalations end-to-end, including communication with customer engineering leaders and executives
- Partner with Sales, Solutions, and Customer Success on onboarding, renewals, and at-risk accounts
- Build internal tools, scripts, and workflows that cut handle time and repeat work
- Hire, coach, and level support engineers; build career paths and a QA process
Requirements
- Hands-on debugging skills: you can reproduce an issue, read logs and config, and explain the root cause to an engineer or a customer
Nice to have
- 401k with Employer Match
- Free lunch and dinners
Skills
- Able to work from our San Francisco office 5 days a week
- you can reproduce an issue, read logs and config, and explain the root cause to an engineer or a customer
- Operational rigor: you've defined SLAs, built dashboards, reported metrics to leadership, and forecast volume and headcount
- You've used Mintlify or another docs platform, as a customer or on the team
- Experience with enterprise requirements such as SSO/SAML, security reviews, and custom domains
- Familiarity with how LLM-based products work (retrieval, prompting, evals), which helps when supporting our AI features
- Final pay depends on experience and skills.
Compensation
- Annual team offsite (previously went to Alaska, Hawaii, Jackson Hole)
Benefits
- The base salary range for this role is $185,000-$225,000, plus equity.
- Competitive compensation and equity
- 20 days paid time off every year
- monthly wellness stipend
- 100% employee coverage for Health, Dental, Vision
- Commute stipend to help get you to and from work
- Set coverage and on-call so enterprise SLAs hold
Company info
- Culture of slope over y-intercept https://mattrickard.com/hire-slope-not-intercept: We value learning velocity, grit, and unapologetically unique personalities.
- Define and run tiered SLAs, priority levels, and escalation paths for enterprise customers
- Run incident communication with customers alongside Engineering
- 30 days: You've worked tickets and escalations yourself, met the team and key enterprise customers, and have a baseline of current support metrics.
This listing is sourced directly from Mintlify's careers page and normalized into a canonical job model.