Albi
Customer Support Specialist
Chicago, Illinois, United States · Junior
No sponsorshipDetected 51 days ago
Project ManagementJiraConfluenceHubSpotAccountingQuickBooksCustomer SuccessCustomer SupportIntercomCommunicationProblem SolvingMentoring
About the role
- We are hiring a Support Specialist to join our Customer Support team.
- You will serve as a primary point of contact for inbound customer inquiries, triage and document product issues for our engineering team, and contribute to the ongoing improvement of our customer-facing and internal documentation.
Responsibilities
- Document confirmed bugs in Jira with reproduction steps, screenshots, and customer impact details.
- Author and maintain customer-facing Help Desk articles in HubSpot and internal SOPs in Confluence.
- Partner with Product, Engineering, Customer Success, and Billing on customer escalations and feature rollouts.
- This role is well suited for candidates beginning a career in SaaS support, customer success, or a related technical customer-facing field.
- About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose-built for the restoration and construction industry.
- Restoration contractors across North America rely on Albi to manage water, fire, and mold mitigation jobs, reconstruction projects, accounting integrations, and field documentation.
- About the Role We are hiring a Support Specialist to join our Customer Support team.
- This is an entry-level position responsible for delivering responsive, accurate technical support to Albi customers.
- Training will be provided on Albi's product, support tools, and internal workflows.
- Ability to manage multiple priorities in a fast-paced environment.
Requirements
- Associates Degree or higher Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical users.
- Demonstrated ability to learn new software platforms and workflows quickly.
- Candidates must be authorized to work in the United States and not require current or future visa sponsorship.
- Required Qualifications 0-1 years of professional experience in customer service, technical support, or a related customer-facing role.
Nice to have
- Familiarity with Intercom, Jira, Confluence, or HubSpot Service Hub.
- Experience authoring help center articles, SOPs, or technical documentation.
- Background or interest in the restoration, construction, insurance, or field services industries.
- Basic familiarity with QuickBooks or other accounting software.
- Basic familiarity with SQL.
- Working with a team of smart, kind humans passionate about leveraging technology to solve real-world problems.
- Be in an environment where your input is highly valued and personal growth is prioritized.
- Interesting and challenging work.
Benefits
- Benefits We're driven by purpose, fueled by high energy, and backed by venture funding.
Company info
- We are a growing team focused on delivering a platform our customers depend on every day.
- We offer a generous compensation package which includes:
Visa & Work Authorization
- Candidates must be authorized to work in the United States and not require current or future visa sponsorship
This listing is sourced directly from Albi's careers page and normalized into a canonical job model.