CTS
Field Services Technician (Bronx)
Bronx, NY · Mid · Full-time
Sponsorship not specified$50k-$60kDetected 17 days ago
iOSAndroidTCP/IPFirewallVPNCiscoVoIPCommunicationCollaborationTime Management
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
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About the role
- The Field Services Technician is an important role within the Service Delivery division at CTS.
- This Technician is responsible for performing scheduled and dispatch field visits to CTS clientele or CTS itself.
- This is an individual contributor - technical position.
Responsibilities
- Track time, communicate and work via our Connectwise Manage PSA.
- CTS delivers comprehensive IT solutions to meet the unique demands of mission-driven organizations.
Requirements
- Experience in WAN/LAN networking, including routing, switching, security, and load balancing.
- Experience in WLAN technologies including, but not limited to, Meraki, UniFi, and Cisco.
- Experience with Microsoft Windows Server, Windows Desktop, and Apple Ecosystem.
- Experience with Grand Stream or other Asterisk-based PBX systems.
- Experience with Android, iOS, Gsuite, and Office365.
- Experience with MDM's solutions.
- Self-motivated, with excellent time management skills and the ability to handle and adapt to changing priorities and special projects in a high growth environment.
- Ability to clearly articulate business and technical problems in terms of data and symptoms, causes and effects, and potential remedies
- 2+ years of experience in a customer facing, technical-services environment, with a strong commitment to customer service.
- Experience with networking protocols: TCP/IP, VPN, IPSEC, VoIP, and QoS.
- Strong written and oral communication skills are a strict requirement.
- MSP Experience.
Skills
- ConnectWise, Addigy, Ninja, ScreenConnect, PRTG, and IT Glue.
- This is a full-time position scheduled Monday through Friday and rerquires an 8-hour shift.
- Standard working hours may be 7am-4pm, 8am-5pm or 9am-6pm, based on business needs.
- While the primary work location is the South Bronx, the position requires regular travel throughout the New York metropolitan area.
Compensation
- The salary range for this role is $50,000-$60,000 annually
- Competitive compensation
Benefits
- Health Insurance (medical, vision, dental), 80% covered for employee-only plans and 75% covered for employee-spouse, employee-kids, and employee-family plans
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Retirement Plan (401(k)) with company match
- Commuter Benefits
- Short-Term Disability Insurance fully paid by the company
- Long-Term Disability Insurance fully paid by the company
- Life and AD&D Insurance, with optional Supplemental Life Insurance
- Paid Time Off, including Paid Parental Leave
Company info
- We are headquartered in Brooklyn, NY with 90+ employees across the US and several other countries.
- Learn more about us at https://www.charterts.com JOB SUMMARY The Field Services Technician is an important role within the Service Delivery division at CTS.
- As part of this program, the company provides the federal government with your Form I-9 information to confirm your employment eligibility in the United States.
- We're committed to making technology work seamlessly, so our clients can focus on making a difference, regardless of their industry.
This listing is sourced directly from CTS's careers page and normalized into a canonical job model.