Domaine Careers

ESP Migration Strategist

Canada

Sponsorship not specifiedDetected 1 hour ago

Data EngineeringStakeholder ManagementContent CalendarsSalesforceCRMProcess ImprovementShopifyMentoringPublic Speaking

About the role

This is a highly hands-on, client-facing role requiring deep expertise in Klaviyo, Braze, and enterprise CRM implementations.
Architects data migration approach (subscriber data, engagement history, segmentation logic, suppression/consent records) to preserve deliverability and compliance continuity across the switch.
Independently rebuilds and QAs flow logic, segmentation, and automation parity between source and destination platforms - no functionality or personalization lost in transition.

Meet Domaine, the world's largest independent Shopify design and development partner, formed by the union of Half Helix and Tomorrow.
This person will serve as the technical lead for migration projects, guiding clients through discovery, migration planning, implementation, QA, deliverability, and platform enablement before handing the account over to a long-term CRM Strategist.
Defines and owns the testing/validation protocol for a migration (seed testing, deliverability monitoring, rendering QA) before and after go-live.
Builds migration timelines that account for enterprise complexity - integrations, custom events, multi-brand or multi-region instances.
Builds monthly/quarterly content calendars with clear, data-backed rationale behind themes, segmentation, and testing approach.
Defines testing methodology and drives continuous improvement of the lifecycle roadmap.
Troubleshoots and resolves complex technical implementation issues independently, without reliance on engineering support.
Evaluates and documents platform-specific migration risk (e.g., deliverability reset risk, data mapping gaps) and builds mitigation plans.
Client & Stakeholder Management Owns client relationships through the migration lifecycle and ongoing strategic engagement, including Enterprise and multi-stakeholder accounts.
Leads technical discovery conversations with client-side marketing, IT, and data teams to scope migration requirements.

Technical Platform Expertise Expert-level, hands-on experience with **Klaviyo and Braze** required - able to work confidently in both as source and destination platforms.
Manages timeline, scope, and expectations independently - escalating only when cross-functional alignment is required.

Data & Reporting Defines pre/post-migration performance benchmarks (deliverability, engagement, revenue) and reports on migration health.

We are a team of commerce experts dedicated to creating, building, and growing beloved brands.
As pioneers and not just participants in our industry, we are inspired to write, break, and re-write the rules for a new generation of commerce.
We're looking for a senior CRM migration specialist to lead enterprise Email Service Provider (ESP) migrations from end to end.

This listing is sourced directly from Domaine Careers's careers page and normalized into a canonical job model.