Realm
Contractor Success Manager
Marina Del Rey, CA · Contract
Sponsorship not specified$100k-$110kDetected 165 days ago
SalesforceCRMAccount ManagementCustomer SuccessCommunicationMentoringOrganizational SkillsConstruction Management
About the role
- We're looking for an in-office Account Manager with a strong foundation in construction or home services and direct experience working with contractors or small trades businesses.
Responsibilities
- Own and manage a portfolio of contractors, ensuring they meet Realm's quality, performance, and compliance standards.
- Support contractors with profile optimization, pricing guidance, and operational improvements to help grow their business on Realm.
- Maintain clean, accurate documentation in CRM and internal tools (Salesforce, etc.).
- Partner with the Advisor team on disputes, cancellations, and remediation plans.
Requirements
- Success in this role requires strong operational discipline, excellent communication skills, and the ability to balance empathy with accountability in a fast-paced marketplace environment.
- Experience
- 3-6 years in account management, customer success, partner management, or operations.
- Direct experience working with contractors or small businesses in construction, remodeling, or home services.
- Bonus: Background in construction management, real estate, or homeowner services.
Nice to have
- Background in construction management, real estate, or homeowner services.
- Experience in a marketplace environment (Thumbtack, Angi, TaskRabbit, Airbnb, etc.) strongly preferred.
Skills
- Proficiency with CRM and workflow tools (Salesforce, Saleloft).
- Personality Traits
- Empathetic listener and strong communicator.
- Proactive and solutions-oriented
- able to anticipate issues before they escalate.
- Balanced, fair, and calm when navigating tough conversations or escalations.
- Thrives in a fast-paced, high-growth environment.
- Motivated by improving the remodeling experience for both homeowners and contractors.
- Comp $100-110k, with competitive equity.
- Proactive and solutions-oriented; able to anticipate issues before they escalate.
Compensation
- $100k-$110k
This listing is sourced directly from Realm's careers page and normalized into a canonical job model.