Gtefinancial
Member Experience Advocate - Call Center - Arizona
Remote - Arizona · Full-time
Sponsorship not specifiedDetected 23 days ago
ExcelCustomer SupportResearchLeadership
About the role
- Each employee is an owner of this experience and is committed to its success.
- What does GTE look for in a Member Experience Advocate?
- The position is defined as remote in nature and may be changed at any time by management with appropriate notice, if possible.
Responsibilities
- The team takes ownership and accountability for creating an environment that drives innovation to deliver a remarkable member experience.
Requirements
- Previous customer service, banking, and/or call center experience required.
- Full-time hours required, with additional hours as necessary to accomplish objectives, goals, and projects.
- A quiet workplace so you can focus on delivering excellent service to our members.
- Required to have power and high-speed internet over 100MB (minimum).
- Ability to refer quality loan referrals based on member needs resulting in a higher level of member engagement.
- Ready to support members and team by being timely, prepared, and ready to assist members by delivering a great experience with a positive attitude.
- Ability to effectively present information in one-on-one and small group situations to members and other employees of the organization.
- Demonstrate proficiency and be knowledgeable about technology with the ability to quickly learn and access products through virtual banking.
Nice to have
- Adheres and remains updated on all Member Care and credit union procedures and policies.
- Ability to learn additional tasks through training and/or knowledgebase to advance to Member Experience Advocate II.
- Commit to achieving individual, team, and organizational goals.
- Communicate with the leadership team on a consistent basis.
- Engages in the team, organizational, and community initiatives.
- Responsible for completing all required training in a timely manner.
- Working knowledge of Word, Excel, and Explorer
- Bilingual preferred (English/Spanish).
Company info
- We are looking for an individual who is a problem solver that is customer-focused for a Member Experience Advocate I.
- The Member Care Team is an empowered group of employees actively engaged in their growth and development, their department, their organization, and their community.
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This listing is sourced directly from Gtefinancial's careers page and normalized into a canonical job model.