Rightway

Strategic Client Liaison- Kwik Trip

La Crosse, Wisconsin

Sponsorship not specified$60k-$75kDetected 6 days ago

Stakeholder ManagementCommunicationProblem SolvingMentoringOrganizational Skills

About the role

The Strategic Client Liaison serves as the first point of contact (FPOC) for client escalations, feedback, and operational alignment, playing a critical role in bridging client needs with Rightway's delivery capabilities.
Act as the FPOC for escalations and issues, owning intake through resolution with a focus on timeliness, accuracy, and stakeholder satisfaction.
Conduct root cause analyses (RCA) on escalations to identify breakdowns, distinguish between systemic issues vs. individual performance gaps, and provide actionable recommendations (e.g., process improvements vs. coaching opportunities).

Partner cross-functionally with Navigation Delivery, Client Success, Product, and others to drive resolution, remediation, and continuous improvement.
Collaborate with client stakeholders and third parties (e.g., brokers, TPAs, point solutions) to align workflows and ensure a cohesive, member-centric experience.
Support escalated and complex member requests, ensuring expedient, accurate resolution and clear communication to all parties involved.
Deliver insights and reporting on trends, recurring issues, and opportunities for operational enhancement.
Lead or support training and communication efforts for both internal teams and client stakeholders to improve navigation quality and consistency.
Maintain strict adherence to privacy, compliance, and security standards in alignment with Rightway and client requirements.
Proven ability to analyze complex issues, perform root cause analysis, and drive systemic improvements.

Exceptional communication and stakeholder management skills, with the ability to influence across organizations.
Service-oriented mindset with a track record of delivering high-quality member and client outcomes.
Strong problem-solving skills, with the ability to translate insights into actionable recommendations.

$60,000 - $75,000 annually, in addition to bonus and equity
Compensation offered will be determined by geographic location, experience, and qualifications.

Rightway is on a mission to harmonize healthcare for everyone, everywhere.
Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.
We're seeking those with passion for healthcare and relentless devotion to our goal.
Provide subject matter expertise (SME) on client-specific benefits, programs, and operational workflows to internal teams.
Experienced benefits professional (employer-side or consulting/broker) or healthcare professional with a deep understanding of medical benefits and plan design.

This listing is sourced directly from Rightway's careers page and normalized into a canonical job model.