MedScout
Customer Success Manager
US Remote
Sponsorship not specifiedDetected 115 days ago
RESTA/B TestingAccount ManagementCustomer SuccessMedical DevicesResearchCollaborationPublic Speaking
About the role
- We have raised $31.8M total we're ready to expand our Customer Success team.
- Ask thoughtful questions, research proactively, and continuously deepen your understanding.
Responsibilities
- Independently manage complex, high-value accounts, owning relationships from end users to C-suite executives.
- Drive alignment across Product, Engineering, and Sales to deliver exceptional customer outcomes.
- Are your customers adopting MedScout to support their commercial strategies?
- Is your engagement on calls and emails with customers constantly raising the bar for what it means to be a strategic partner?
- History of identifying and closing expansion opportunities without sales support
Requirements
- A 45 minute Zoom call with three (3) current Customer Success Managers to learn more about what it's like to join the CS team at MedScout and ask any questions you have about the position.
Skills
- Voice of Customer is really important here.
Compensation
- A competitive salary that reflects your experience and what you can bring to the table.
Benefits
- Are you actively contributing to our Voice of Customer motions, ensuring that we are always learning new things from you?
- Experience within the medical device/diagnostics or healthcare technology space
- $500 home office setup budget.
- Additional perks for Wellness and "Being your best self"
- Fully covered healthcare and a great vision, dental, and 401k package
- Generous budget for learning and development + any tools you feel would make you more effective.
Company info
- Continuously seek to understand your customers' businesses, industries, and goals at a granular level.
- This curiosity drives how you engage and guides every strategic recommendation.
- We prepare diligently, leave it all on the "field", and move on quickly.
- Focusing on good habits and work ethic, not individual outcomes, ultimately creates a winning culture and a successful company.
- We keep our commitments to our customers, partners, and each other.
- We listen attentively, speak candidly, and treat others respectfully.
- We strive to demonstrate empathy, inclusion, and intellectual honesty.
- Drive the complete post-sales lifecycle for your accounts from kickoff through renewal and expansion, proactively ensuring customers are achieving their desired business outcomes with MedScout.
- Are customers looking to you as a "GTM consultant" that deeply understands their business and can bring measurable value (are they coming to you for more than just product training)?
- Are your customers engaged and referenceable?
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This listing is sourced directly from MedScout's careers page and normalized into a canonical job model.