Built Technologies
Senior Client Success Manager
Remote - USA · Senior
Sponsorship not specified$110k-$130kDetected 23 days ago
Account ManagementM&ACustomer SuccessLeadershipCommunicationProblem SolvingMentoringPublic Speaking
About the role
- We don't hide behind consensus or committees.
- We learn our customers' businesses deeply - how they think, how they deploy capital, what keeps them up at night.
- And we measure ourselves by customer results, not our intentions.
Responsibilities
- Own the strategic relationship and post-implementation success for Built's most important and complex clients - with full accountability for retention, adoption, and expansion outcomes.
- Develop comprehensive client success and account plans based on each client's business objectives, organizational structure, and use case priorities - and execute against those plans with discipline.
- Build multi-threaded relationships across client organizations - spanning loan officers, credit teams, operations, technology, and executive leadership - to ensure Built has broad, durable presence at every account.
- Identify and pursue expansion opportunities through upsells, cross-sells, and new use case discovery - building the business cases and navigating internal approvals to close growth within existing accounts.
- Lead quarterly business reviews with client leadership - presenting ROI analysis, adoption outcomes, and strategic recommendations that reinforce Built's value and advance the partnership.
- Partner with Product and Implementation to understand client needs, advocate for features that address real market pain points, and ensure client feedback shapes Built's roadmap.
- Strategic relationship management skills - you navigate complex organizational structures, build genuine influence with C-suite executives, and maintain multi-threaded access across large client organizations.
- A consultative approach to client success focused on understanding business objectives and positioning Built as a strategic partner, not just a platform.
- Deep or developing expertise in construction lending, commercial real estate finance, draw management, compliance tracking, or commercial banking workflows - enough to advise clients at senior levels with credibility.
- C-suite and senior stakeholders at your accounts describe Built as a strategic partner and credit the relationship you've built as central to their experience.
Requirements
- Additional travel may be required based on business needs and role responsibilities.
- Success in this role depends on real fluency in the business you are supporting.
- You are advising senior stakeholders inside lending and real estate organizations, so you need enough command of the operating environment - and of Built's product surface - to be credible from the first conversation.
- 4-7 years of experience in client success, account management, or strategic customer relationships - with a demonstrated track record of managing complex, high-value accounts and driving meaningful expansion revenue.
Compensation
- If the role isn't required to be hybrid or on-site, non-local candidates (not based in Nashville metro) must be able to travel at minimum twice per year to Nashville, TN or another designated location for company-wide events (e.g., "Connect Week").
- Additional travel may be required based on business needs and role responsibilities.
Benefits
- Competitive benefits including: uncapped vacation [US ONLY], health, dental & vision insurance
- Robust compensation package, including equity in the form of stock options&nbs
- A subject matter expert orientation - you share what you know, hold high standards, and leave the function's playbooks and methodology better than you found them.
- Adoption and health metrics across your accounts are strong - clients are realizing value across multiple use cases and engaging consistently with Built's platform.
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This listing is sourced directly from Built Technologies's careers page and normalized into a canonical job model.