iT1
Sales Operations Manager
Tempe, Arizona, United States
Sponsorship not specifiedDetected 89 days ago
Stakeholder ManagementHubSpotSalesforceMarketoCRMSalesLead GenerationOutbound SalesLeadershipCommunicationCollaborationOrganizational SkillsSharePoint
About the role
- This is a testament to the great team and culture we have here at iT1!
- This role is responsible for equipping the Sales team with the tools, processes, training, and reporting needed to operate at peak performance.
- Track progress against identified improvements, reporting on outcomes and adjusting recommendations as the business evolves.
Responsibilities
- Document findings and build prioritized improvement plans in collaboration with sales leadership, translating process gaps into actionable initiatives with clear owners and timelines.
- Develop and distribute regular weekly and monthly reporting packages to sales leadership covering key operational metrics such as rep productivity, order accuracy, quote turnaround time, and escalation volume.
- Respond to ad hoc reporting requests from the sales team to support deal execution and day-to-day decision-making.
- tool access (partner portals, SharePoint navigation), order placement processes, quote generation, special pricing workflows, and new client onboarding procedures.
- Develop and maintain comprehensive sales playbooks, process guides, and enablement materials that are regularly reviewed and updated.
- Deliver structured training programs for new and existing sales team members to close process gaps and drive consistency.
- Track lead conversion rates, source performance, and pipeline contribution on a weekly and monthly basis.
- Analyze trends to surface actionable insights for sales and marketing leadership, optimizing lead generation and qualification efforts.
- Technology & Tool Management Serve as the primary point of contact for sales tool-related issues, enhancements, and user support.
- Manage and optimize lead management platforms (primarily Salesforce) and associated integrations.
Requirements
- 4+ years of experience in Sales Operations, Revenue Operations or a closely related role.
- 4+ years of experience in technology sales or similar role Hands-on Salesforce or similar CRM experience, including pipeline reporting, lead management, workflow automation, etc.
- Strong analytical skills with the ability to translate data into actionable insights.
- Enablement Own onboarding for new sales hires, ensuring ramp-ready proficiency in:
Nice to have
- Salesforce Administrator certification or equivalent hands-on expertise.
- Experience with marketing automation platforms (e.g., Marketo, HubSpot, Pardot).
- Background working in B2B technology or SaaS environments.
Benefits
- Reporting & Analytics Build and maintain dashboards and reports that provide real-time visibility into sales performance, pipeline health, and forecast accuracy.
Company info
- We are seeking a driven and detail-oriented Sales Operations Manager to serve as the operational backbone of our Sales organization.
This listing is sourced directly from iT1's careers page and normalized into a canonical job model.