Niural
Payroll Operations Specialist
New York City · Contract
Sponsorship not specifiedDetected 48 days ago
C++AuditingProcess ImprovementCustomer Success
About the role
- The Payroll Operations Specialist will help ensure payrolls are reviewed, processed, reconciled, and supported in a timely and compliant manner.
- This role may communicate with clients by email to clarify payroll items, request missing information, or provide payroll-related follow-up.
- However, Customer Success remains the primary owner of the overall client relationship, recurring client meetings, escalations, and broader client experience.
Responsibilities
- Process and support payrolls for PEO and payroll clients in accordance with established deadlines.
- Support off-cycle payrolls, manual adjustments, corrections, and special payroll requests.
- Partner with Customer Success on client-reported payroll issues by researching root cause and providing accurate findings.
- Audit monthly client payroll invoices and support payroll-related reconciliations.
- Maintain accurate payroll notes, audit trails, task updates, and internal documentation.
Requirements
- At least 2 years of payroll operations experience, preferably in a PEO, payroll provider, or multi-client payroll environment.
- Experience reviewing and auditing payroll data for accuracy.
- Ability to investigate payroll discrepancies and provide clear documentation and findings.
- Strong attention to detail and ability to meet payroll deadlines.
- Ability to communicate professionally with clients by email when needed.
- Experience working with payroll systems, payroll reports, internal ticketing systems, or task management tools.
Nice to have
- CPP or FPC certification preferred.
- CPP or FPC certification preferred, but not required.
Compensation
- Support Canada and US EOR payroll processing and EOR salary updates as needed.
Benefits
- Review and audit payroll data for accuracy, including hours, earnings, deductions, taxes, benefit deductions, reimbursements, adjustments, and employer costs.
- Investigate and resolve payroll discrepancies related to pay, taxes, deductions, benefits, reimbursements, retroactive changes, and adjustments.
- Collaborate with Benefits to ensure benefit deductions and payroll impacts are accurately reflected.
This listing is sourced directly from Niural's careers page and normalized into a canonical job model.