Rockwell Automation

Leader Customer Experience Center & Engagement Strategy

Milwaukee, Wisconsin, United States

No sponsorshipDetected 6 days ago

Data EngineeringProject ManagementSupply ChainLeadershipCommunicationCollaborationMicrosoft Office

About the role

All Rockwell Automation Customer Experience Centers with a primary focus on Milwaukee, Bologna and Singapore, but inclusive of all regional operated facilities
Collaboration with Integrated Supply Chain on Customer Experience Centers that are incorporated into Rockwell Automation Manufacturing Facilities and offices to ensure consistent customer experience, and

Responsibilities

Experience Design, Journey Orchestration & Environment Strategy Design and orchestrate personalized customer journeys that transform strategic business meetings into memorable shared experiences
Partner with Sales to understand account strategy, customer objectives, and desired business outcomes, curating each visit to create meaningful interactions that deepen relationships and support commercial success
Engineer intentional moments of positive disruption that elevate customer engagement, strengthen emotional connection, and create lasting impressions beyond traditional product demonstrations
Collaborate with Global Real Estate, Facilities, Marketing, Architecture, and Technology teams early in the planning and design process to embed customer experience principles into our facilities Influence the physical environment, customer flow, storytelling, hospitality, and technology integration to create frictionless experiences that encourage collaboration, discovery, and executive dialogue
Collaborate with the Customer Briefing teams that are responsible for the execution of Customer Briefings
Global Experience Standards & Governance Establish enterprise-wide standards that deliver a consistent, world-class customer experience across all customer engagement environments globally
Develop scalable playbooks, experience frameworks, and design principles that enable regional teams to deliver a recognizable Rockwell Automation experience while allowing flexibility for local customer needs
Partner closely with CXC Technical Leadership, Marketing, Business Segments, and Sales to maintain a deep understanding of strategic priorities, emerging technologies, product roadmaps, customer insights, and key messaging
Champion continuous innovation by identifying new ways to create memorable experiences
Provide regular updates to GSM leadership and regional leaders Support the promotion of our program at global and regional events both internal and external to Rockwell Automation Responsible for planning and executing the Grand Opening of the Milwaukee CxC in Q2 FY27.

Requirements

Bachelor's Degree in a Relevant Field

Nice to have

Typically requires a minimum of 12 years of relevant industry experience.
Experience working in a cross-functional and matrixed organization.
Strong project management and organizational skills.
Experience supporting strategic business initiatives and process improvements.
Strong written and verbal communication skills.
Proficiency with Microsoft Office Suite and relevant business systems.
Relevant certifications or specialized training preferred.
The Preferred - You Might Also Have:

Compensation

Experience will be the determining factor for position level and compensation.

Benefits

Health Insurance including Medical, Dental and Vision
Parental and Caregiver Leave
Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
To learn more about our benefits package, please visit at www. raquickfind.com.

Company info

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile.
With more than 28,000 employees who make the world better every day, we know we have something special.
Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work.
And if that's you we would love to have you join us!
Collaboration with Partner Customer Experience Centers to ensure we are aligned with our strategic partners on the customer experience received at non-Rockwell owner | operated facilities
This position is part of a job family.

Equal opportunity

We are an Equal Opportunity Employer including disability and veterans.
If you are an individual with a disability and you need assistance or a reasonable accommodation during the

Visa & Work Authorization

We will not sponsor individuals for employment visas, now or in the future, for this job opening

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This listing is sourced directly from Rockwell Automation's careers page and normalized into a canonical job model.