Veterinary Emergency Group
Customer Experience Coordinator (Part Time) - Chantilly, VA
Chantilly, Virginia, United States · Part-time
Sponsorship not specifiedDetected 1 day ago
Customer SupportLeadershipCommunicationProblem SolvingMentoringAdaptabilityOrganizational Skills
About the role
- This meant challenging the status quo and fixing everything that was wrong with the ER experience.
- Since then, we've expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience-not only for people and their pets, but also for everyone who works here-our VEGgies!
- This also means saying yes to creating the greatest experience possible for our VEGgies.
Responsibilities
- Deliver personalized, memorable experiences-always looking for creative ways to say "yes" to customer needs
Requirements
- 2+ years of experience in a customer service role
- Advanced proficiency in computer programs and practice management software
- Must be willing to work in a noisy environment with strong or unpleasant odors
Compensation
- Competitive compensation
Benefits
- Oversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly
- A BIG focus on learning and growth from VEG-created clinical and leadership programs to Unlimited ER CE + travel stipend (No really!).
- Part-time credentialed VEGgies receive a $1,000/year travel stipend.
- Part-time uncredentialed VEGgies receive a $400/year travel stipend.
- Flexible work schedules to support your life outside of work
Company info
- In 2014, VEG was born with a mission to help people and their pets when they need it most.
- At VEG we find a way to say yes to the career you want in veterinary emergency medicine.
- This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.
- Yes to working in an environment where you can find your place and feel valued for the amazing work you do.
- Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career.
- And yes to making an impact here in ways you never thought possible.
- VEG is a 2025 and 2026 certified Great Place to Work®.
- As a Customer Experience Coordinator, your job is to define the customer's experience through service, focus, and participation-so you are passionate about perfecting the experience before, during, and after their time at VEG.
- Outgoing and personable, with each customer, you conduct yourself professionally in both demeanor and presence.
- You find ways to say YES and put pets and customers experience above all else.
- In this role, you'll have the opportunity to grow where you want to go, building valuable experience and paving the way for your career to take unexpected and rewarding directions.
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This listing is sourced directly from Veterinary Emergency Group's careers page and normalized into a canonical job model.